At WorkFusion, we're building software products that are changing the world & transforming the workplace, for the better. Our technology automates data intensive repetitive work so people can be freed from the mundane to pursue the meaningful, while companies can grow further & customers can be served faster & better.
WorkFusion is widely recognized as the world leader in intelligent process automation with its Intelligent Automation Cloud which combines RPA, machine learning & work analytics in one unrivaled platform that is easy to deploy & unlimited to scale. We compete in the fastest growing segment in software & are growing at record pace with customers spanning the globe. Our headquarters are in New York City (on Wall Street) with operations all over the world.
Our teams are dedicated to building & marketing AI-powered software for all business types, ranging from high growth startups to large enterprises with particular focus on banking, insurance, healthcare, retail, consumer products, energy, high-tech & transportation.
WorkFusion (WF) Robotic Process Automation (RPA) & Automation Intelligence (AI): Java support, troubleshooting, performance analysis & bug fix of Business Processes of On Premise & Cloud WF Customers.
We are looking for a Java developer/experienced supporter with good troubleshooting skills for L3 tickets triage in 16x5 mode.
Candidate will be trained & certified by WF Automation Academy as RPA/AI/Platform developer/architect.
Assist L2 engineers with WF issues related to 3 components: CT, WS, BEP.
Troubleshoot & fix WF (CT, WS, BEP) related issues on L3 level, which implies the understanding how the product works from the inside & how its various components interact together.
Create tickets in Jira for defects & feature requests in backlog of development team - if there is capacity & knowledge, L3 Support engineer can fix a defect in the code on his own.
Participate in communication with the customers (WebEx sessions, Jira), developers, L2 engineers, delivery managers.
Java Core knowledge.
Java profiling & memory analysis (heap/meta).
Java GC tuning.
Basic Unix commands
English B2 & higher as L3 is frequently involved into direct communication with the Customer's clients.
Nice to have
Basic understanding of WorkFusion architecture (components: CT, WS, BEP).
Automation Academy certification.
Experience of bot tasks & manual tasks development on the basis of WorkFusion platform.
Basic understanding of Java memory configuration & multi-threading related issues (OOM and StackOverflow errors).
Experience with working with Version Control Systems, IDEs (e.g. IntelliJ IDEA).
Basic knowledge of Nginx, Hazelcast, Secret Vault, RabbitMQ, Zookeeper, Mesos, Marathon, Nexus, Minio, Kibana.
Linux & Database (MySQL, PostgreSQL, MSSQL) skills.