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DoorDash // food-delivery
 
Toronto, ON    Posted: Monday, March 25, 2019
 
   
 
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JOB DETAILS
 

DoorDash for Business is our catering platform for corporate offices. As a Corporate Client Success Manager on our DoorDash For Business team, you need to be excited about creating best-in-class experiences for some of DoorDashs largest clients, be solutions-oriented, & have exceptional interpersonal & relationship-building skills.

You're willing to roll up your sleeves & do whatever it takes to make our clients happy. Think this is you?

What you'll do

  • Partnership management
    • Develop strong relationships with assigned accounts by fostering, recommending, creating & consistently delivering best-in-class service
    • Lead day-to-day management of assigned accounts, as well as overall account operations, including:
    • Monitoring daily orders
    • Quickly & efficiently resolving client issues
    • Become an expert on your accounts, including understanding employee tastes, need & preferences
    • Strong ability to lead, applying learnings on accounts priorities & objectives through creative thinking & strategic problem solving
  • Cross-collaboration management
    • Be the voice of your accounts internally. Work collaboratively with Sales, Operations, & Support teams to provide outstanding client experiences
    • Evaluate the input & ideas of internal teams relative to client needs & preferences & provide learnings in a timely fashion
  • Revenue management
    • Lead client reviews & updates for your corporate accounts as well as execute on efforts to meet retention & growth targets
    • Proactively present clients with opportunities/ideas that will generate incremental income

About you

  • Superb communication skills youre articulate, straightforward & engaging
  • Highly motivated self-starter
  • Service mindset - You love helping people
  • High EQ & adept at building relationships
  • High bandwidth - you have no problem juggling multiple tasks & accounts at once
  • A hustler with an entrepreneurial mindset & a bias to action
  • Comfortable in a rapidly changing environment

Qualifications

  • 3+ years of account management, customer service or sales experience
  • Enjoy working closely with customers & building long-lasting relationships
  • Experience working cross-functionally to drive positive results for customers
  • Willingness to get hands dirty & do what it takes to delight our customers
  • Strong attention to detail & ability to communicate effectively to multiple stakeholders
  • Bachelor degree preferred
  • Prior experience working in food or food technology is a plus

About us

Founded in 2013, DoorDash is a San Francisco-based technology company passionate about transforming local businesses & dedicated to enabling new ways of working, earning, & living. Today, DoorDash connects customers with their favorite local & national restaurants in more than 1,000 cities across the United States & Canada. By building intelligent, last-mile delivery technology for local cities, DoorDash aims to connect people with the things they care about one dash at a time.

 
 
 
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