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Rent The Runway is a fashion company w/ tech soul giving users access to amazing luxury experiences.
New York Flagship Store    Posted: Monday, February 11, 2019
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About Rent the Runway:

Recently named #9 on CNBCs Disruptor 50 list for 2018, Rent the Runway is transforming the $2.4 trillion global fashion industry by introducing clothing rental as a utility for women. We have pioneered the closet in the cloud & believe that every person globally will soon have a subscription to fashion. Since our launch in late 2009, the company has raised more than $210 million from top-tier investors & built one of the most beloved brands on earth. We are proud to be both a profitable & high-growth business, with a loyal 9 million members who believe that rental is the future.

Our 1200+ employees have a revolutionary spirit that permeates our culture. Weve built proprietary technology, a one-of-a-kind reverse logistics operation, stores of the future, a viral brand, relationships with hundreds of fashion brands - & we are obsessed with continuing to game change our customer experience.

We are also trying to revolutionize entrepreneurship itself - proving that diverse teams produce outsized impact. The Rent the Runway Foundation, which our two co-founders launched together in 2015, helps thousands of female entrepreneurs build & scale their own businesses with the mission of increasing the number of high growth women-led companies.

Position Overview:

As an Operations Lead, you are playing the role of Operations Manager-in-Training. This role involves partnering with the Ops Manager on leading a team executing the daily inventory operations of a fast paced and ever changing business . You must be organized & team oriented to be part of this productive team. Do you think you have what it takes to dream big in our dream closet?

Enter our dream closet of

  • exceptional customer experience
  • endless opportunity to learn & grow with your team
  • risk-taking, where trying new things & learning from mistakes are valued
  • a positive work environment with outstanding teamwork, mutual respect & exceptional morale
  • leading & understanding, implementing, & living Rent the Runways core values!

Do you have a passion for....

  • forming genuine connections with customers to create a memorable experience that makes them want to come back?
  • joining a disruptive retail environment where were always rewriting the rules?
  • working together to achieve something better than what we can do individually?
  • taking risks, trying new things & where learning from mistakes are valued - we are continuously improving?
  • a positive & collaborative work environment that includes mutual respect & trust?



  • Prioritize daily tasks with Operations Manager
  • Proactively communicate to Ops Manager & DFC on all inventory related issues & changes required to improve overall efficiencies & customer service
  • Supervise specialists on daily tasks
  • Ensure completion of opening, mid-day & closing Operations checklist
  • Participate in all training on SOPs & lead when necessary
  • Support Customer Experience team during peak times at RTR Bar
  • Working with the Operations Manager to ensure all SOPs are up-to-date
  • Assist with any building maintenance & IT-related issues
  • Process & verify inventory receipts & compare through system to validate for accuracy, note discrepancies with distribution center (DFC) or appropriate carrier
  • Ensure all elements of a clean & organized stockroom, including but not limited to organization of dresses & accessories & other maintenance tasks
  • Demonstrate knowledge of products & services
  • Meet & interact with customers; demonstrate an enthusiastic & positive attitude
  • Adhere to company policies & procedures
  • Coaching & development of specialists while providing daily motivation of store team & demonstrating strong problem solving abilities, along with celebrating team successes

Inventory (Inbound, Outbound, Replenishment):

  • Ensure all daily tasks are executed involving priority shipments in a timely manner
  • Performing scheduled cycle counts in a timely manner; Investigate any inventory discrepancies, reconcile Aging report
  • Maintain low levels of inventory deactivations through
  • Pick, pack, & ship outbound courier orders following the Courier order SOP
  • Manage flow of outbound orders through Doorman
  • Ensure all inbound garments are inspected for any imperfections (wrinkles, creases, broken zipper, etc.), tag items correctly in our inventory management system (WMS) & send back to the warehouse following proper procedures
  • Manage & assist with unloading inventory received from the distribution center (DFC) and/or other carriers & check incoming shipments for mishandling & discrepancies
  • Manage & participate in the pick-up & drop off process in store


  • 2 years experience in an inventory supervisory role
  • Ability to carry 15-20 lbs up & down stairs
  • Strong written & verbal communication skills
  • Ability to multitask & prioritize
  • Flexible schedule & ability to commit to a minimum of 45 hours per week including nights & weekends
  • Training, interviewing, planning, organizational, & performance management skills.
  • Technically savvy & proficient with MS Office; Outlook, Excel, Word
  • Entrepreneurial mindset with the ability to react to business trends & identify areas of opportunity.
  • Proven track record in attendance & performance
  • Dedicated to high level of client service & revenue productivity
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