The Professional Services teams mission is to accelerate the time to value for our Pendo users. We are a team of creative individuals that have a passion for delivering value for our customers, while sharing best practices along the way. Our goal is to exceed our customers expectations in every engagement. Pendo Professional Services is a high-growth environment & were looking for an individual to help build the future of our Services practice. The ideal individual for this role has a deep passion & desire to mentor, coach, & grow the capabilities of our team while also ensuring successful delivery of value to Pendo clients. This role will collaborate heavily with all areas of Pendo.
A background in consulting or customer success along with front-end development skills is ideal for this role. While direct client delivery is not an aspect of this role - experience & excellence in prior positions will have a strong benefit in the mentorship & capability evolution of direct reports. This role will manage up to ten direct team members & be responsible for all areas of client & direct team engagement.
Responsibilities (what youll do):
- Inspire, mentor, & manage a team of Services consultants
- Ensure positive client outcomes & satisfaction through effective engagement delivery
- Communicate & interact with executive-level client stakeholders
- Optimize & refine methods for getting clients to peak-health through value delivery
- Work closely with the sales & customer success teams to design offers for clients
- Carefully measure the delivery pace & other metrics needed to operate a Professional Services business at high quality
- Address risks, issues, & escalations that arise during delivery
- Assist with scheduling & client engagements
- Create an environment for employee engagement & delivery excellence
Qualifications (what you have):
- A deep desire to mentor, coach, & grow the capabilities of direct reports
- Experience in a fast-paced & high-growth modern software or SaaS company
- 8+ years of consulting or client-facing delivery experience
- Ability to measure, articulate & improve upon the core performance indicators of a Consulting business
- Front-end web development experience
- An ability to be data & hypothesis-driven
- Effective verbal, written, & video-based communications
- Executive-level presentation & communication skills
- Company Equity
- Pendo covers 100% of monthly premium for the HDHP (High Deductible) Medical plan for all employees & their families
- Pendo covers 100% of monthly premium for dental & vision coverage for all employees & their families
- Open vacation policy
- Free weekly lunches & fully stocked kitchen with drinks, goodies & balanced snacks
- Frequent company & team-building events
- Free parking or monthly stipend for other modes of transportation (biking, walking, do you skate?)
- Lots of company swag...hope you like pink!
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What makes Pendo culture special
We are an equal opportunity employer & believe having diverse teams in which everyone brings their whole self to Pendo is key to our success. We welcome people of different backgrounds, experiences, abilities & perspectives.