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Pendo // platform for product experiences
 
New York City    Posted: Thursday, February 18, 2021
 
   
 
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JOB DETAILS
 

The Professional Services teams mission is to accelerate the time to value for our Pendo users. We are a team of creative individuals that have a passion for delivering value for our customers, while sharing best practices along the way. Our goal is to exceed our customers expectations in every engagement. Pendo Professional Services is a high-growth environment & were looking for an individual to help build the future of our Services practice. The ideal individual for this role has a deep passion & desire to mentor, coach, & grow the capabilities of our team while also ensuring successful delivery of value to Pendo clients. This role will collaborate heavily with all areas of Pendo.

A background in consulting or customer success along with front-end development skills is ideal for this role. While direct client delivery is not an aspect of this role - experience & excellence in prior positions will have a strong benefit in the mentorship & capability evolution of direct reports. This role will manage up to ten direct team members & be responsible for all areas of client & direct team engagement.

Responsibilities (what youll do):

  • Inspire, mentor, & manage a team of Services consultants
  • Ensure positive client outcomes & satisfaction through effective engagement delivery
  • Communicate & interact with executive-level client stakeholders
  • Optimize & refine methods for getting clients to peak-health through value delivery
  • Work closely with the sales & customer success teams to design offers for clients
  • Carefully measure the delivery pace & other metrics needed to operate a Professional Services business at high quality
  • Address risks, issues, & escalations that arise during delivery
  • Assist with scheduling & client engagements
  • Create an environment for employee engagement & delivery excellence

Qualifications (what you have):

  • A deep desire to mentor, coach, & grow the capabilities of direct reports
  • Experience in a fast-paced & high-growth modern software or SaaS company
  • 8+ years of consulting or client-facing delivery experience
  • Ability to measure, articulate & improve upon the core performance indicators of a Consulting business
  • Front-end web development experience
  • An ability to be data & hypothesis-driven
  • Effective verbal, written, & video-based communications
  • Executive-level presentation & communication skills

Benefits:

  • Company Equity
  • Pendo covers 100% of monthly premium for the HDHP (High Deductible) Medical plan for all employees & their families
  • Pendo covers 100% of monthly premium for dental & vision coverage for all employees & their families
  • Open vacation policy
  • Free weekly lunches & fully stocked kitchen with drinks, goodies & balanced snacks
  • Frequent company & team-building events
  • Free parking or monthly stipend for other modes of transportation (biking, walking, do you skate?)
  • Lots of company swag...hope you like pink!

 

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What makes Pendo culture special

We are an equal opportunity employer & believe having diverse teams in which everyone brings their whole self to Pendo is key to our success. We welcome people of different backgrounds, experiences, abilities & perspectives.

 
 
 
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