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Convene // conference & meeting spaces
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Please note: candidate must currently reside in the UK & be able to work in the UK without sponsorship.

This is an excellent opportunity for an hands-on, quality-focussed Facilities Supervisor who will have first line responsibility for the delivery to the highest standards of client care by creating a clean, safe & comfortable environment at all times.

What Youll Do: 

Facilities & Operations:

  • To ensure that all maintenance checks are being carried out throughout the venue on a daily basis.
  • To ensure that all faults & maintenance issues are logged via the correct channels.
  • To carry out minor reactive maintenance tasks.
  • To monitor the work of external contractors, obtaining quotes, scheduling & agreeing & following up visit dates.
  • Support the Venue Manager with monitoring & co-ordinating planned maintenance activities.
  • To be responsible for controlling all room temperatures through the Trend 963 BMS.
  • To be responsible for waste removal from the venue ensuring that recycling targets are exceeded on a monthly basis.
  • To ensure that security procedures are adhered to, particularly in respect to the closing down the venue each day.
  • To manage key access both externally & internally within the venue.
  • To make sure that an inventory of equipment & furniture is maintained.
  • Check the venue is on a day- to-day basis to ensure fully prepared for the following day.
  • Ensure bathrooms on Floors 1 & 2 are checked at regular intervals throughout the day & deficiencies reported to Landlord.

Health & Safety:

  • To represent the venue as a health & safety officer/fire officer ensuring that all mandatory checks/ fire alarm tests & evacuation drills are carried out as per the safety regulations.
  • To support the Venue Manager in ensuring all statutory procedures are carried out & documentation is kept up to date
  • To support the Operations Manager with all relevant Risk Assessments including Fire, HACCP, & COSHH.
  • To manage the H&S Standardised Documentation ensuring all records & certification are in date.


  • To develop a good working relationship with both internal & Landlord contractors.
  • To support the Central Sales Team working from the Birmingham venue office.

Customer Service/Communication:

  • To support the Venue Manager in ensuring that meeting rooms are set up as required & to a high standard for all events taking place within the venue.
  • To ensure effective communication with Venue Manager in respect of client services.


  • To be available for staff updates & company events.
  • To be available for weekend & evening work where necessary.
  • Effective opening & closing of the venue.
  • And any other reasonable ad-hoc request made by the Venue Manager or Director of Operations

What We Look For: 

  • Experience within a client facing role
  • GCSE Maths & English (or equivalent)
  • Microsoft Office including Word & Excel
  • Working knowledge of Statutory Health & Safety Legislation (desirable)

Who We Are:

etc.venues is an established leader in urban day conferencing with venues across the United Kingdom in London, Manchester, & Birmingham, & in the United States in New York City. The company was recently acquired by Convene, a premium hospitality company that designs & operates meeting, event, flexible office, & membership spaces, growing its global network to 39 locations across nine cities & creating the largest single provider of dedicated premium meeting & event venues in the U.S. & UK.  Founded in 2009 with the goal of bringing hospitality & lifestyle into traditional commercial real estate assets, Convene partners with the industrys top landlords to deliver increased value to their assets & premium experiences to their tenants. The company counts Ares & RXR Realty among its investors, & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by Inc. magazine, Fortune magazine, & Built In.  Learn more at 

Were Here For You: 

You'll Receive: 

  • Internal & external training & development
  • 25 days annual leave plus bank holidays, & company sick pay
  • Subsidised fitness membership
  • Interest-free loan for rail season tickets & further education
  • Subsidised bicycle purchase through Cycle to Work scheme
  • Employee wellbeing support & personal advice programme
  • Subsidised eye care
  • etc.venues Family lunch - fresh, healthy 'brain food' during your daily one-hour break

To view our job application privacy notice, please visit:

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives. 


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