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Jet // e-commerce destination
Hoboken, NJ, USA    Posted: Thursday, February 06, 2020
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Site Merchandising Specialist

Position Summary:

As an Site Merchandising Specialist, you are responsible for creating a best in class customer experience through effective site merchandising strategies & execution. You will be directly responsible for optimizing the site experience for taxonomy, product listing (shelf) & search by leveraging analytics, comp research & industry best practices. Creativity & agility will be paramount as you identify retail trends, synthesize information from multiple touch points & create business solutions in a fast-paced, multi-dimensional environment.

Position Description:

  • Demonstrates up-to-date expertise in Site Merchandising & applies this to the development, execution, & improvement of action plans to improve customer experience & conversion.
  • Maintains a strong vision for future site improvements driven by passion for delighting our customers.
  • Exhibits strong aptitude of competitive landscape & leverages to drive business improvements.
  • Serves as an advisor to Category Management & Category Marketing; identifying potential enhancements on visual merchandising plans & seasonal campaigns leveraging customer based analytics to improve conversion, repeat visit & other KPIs.
  • Tests & evaluate the effectiveness of merchandising strategies; refines as part of continuous improvement process.
  • Encourages an environment of operational excellence andflawless execution to achieve a best in class site experience.
  • Ensure SEO value is maximized by using best practices & proper implementation of clear-text, alt-text, SEO copy blocks, canonical URLs & re-directs.
  • Manages site taxonomy build & product listing (shelf) rules at the category level, ultimately helping to execute the Category Managers strategy properly through Site Merchandising best practices; providing insight to the team based off of real world data, tests & competitor actions.
  • Models compliance with company policies & procedures & supports company mission, values, & standards of ethics & integrity.
  • Works closely with the creative team, providing direction based on Category Management priorities, seasonality & Site Merchandising insights.
  • Monitors site presentation & traffic; takes the appropriate actions to modify visual presentation as necessary based on changing customer behavior & demand.
  • Review site map & remove duplicate site experiences.
  • Build site navigation within specific product categories; to increase findability & improve customer experience while shopping the site.
  • Provides leadership within the Site Merchandising team; mentors & leads site merchandising specialists.

Minimum Qualifications:

  • Bachelor degree in business or related field or equivalent experience

Preferred Qualifications:

  • 4+ years of relevant retail experience
  • 2+ years of site merchandising experience
  • Technical background with a strong creative element
  • Must have Omniture or other site analytical experience
  • Analytical & process-oriented, comfortable making data-driven decisions
  • Demonstrated ability to work as part of a cross-functional team & willingness to take on responsibilities outside primary job description when necessary
  • Adaptable & demonstrates initiative in a fast-paced environment with competing priorities
  • Keen attention to detail

Additional Preferred Qualifications

  • Experience with writing creative briefs
  • Search & SEO experience
  • Ability to be the customer in order to improve site experiences
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