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Casper // sleep startup focused on mattress
Toronto, ON    Posted: Thursday, August 22, 2019
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Looking for a job to get you out of bed?

As part of our Retail team, you will represent the Casper brand by providing best-in-class service to all of our guests. We view retail as an experience: one that is unique, personalized, & hospitality-driven. This space (and you!) will help carve the path for Caspers offline footprint. Your role will be to help our guests feel right at home & discover the wonders of a good nights sleep.

Nuts & Bolts:

This is an hourly role based in our retail store. You must be able to work at minimum 3 days a week with availability during peak retail hours such as nights, weekends, & holidays but also occasional early mornings & late evenings for inventory & visuals as needed.

We are deeply committed to building a diverse & inclusive workforce so that we represent all those who dream big equally.

When youre not catching zzzs, this is what youll do:

  • Provide exceptional service to every person that walks through our doors
  • Maintain the highest level of product knowledge & expertise
  • Ensure cleanliness, hygiene standards, & the visual integrity of the store are maintained at all times
  • Create & process in-store sales
  • Assist customers with product carryout from store
  • Receive, process, & put away inventory replenishment deliveries as needed
  • Assist with setting up & executing community programs & events
  • Record & relay recurring customer feedback & insights to internal teams such as tech, marketing, design, & product in order to constantly improve the customer experience

Our dream candidate is...

  • Excellent communicator with a passion for people
  • Strong written & oral communication skills
  • Effective & expedient problem-solver with a meticulous attention to detail
  • Passion for Casper's core mission & values
  • Positive attitude & feels there is no task too small
  • Self-starter; entrepreneurial disposition
  • Eager to be at the frontline of a fast-paced & growing brand
  • Must understand & appreciate experiential retail
  • Ability to lift 50 lbs. & be on your feet all day
  • Able to meet physical demands including but not limited to climbing ladders, bending, & moving boxes.
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