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Medallia // customer experience management SaaS
 
London, United Kingdom    Posted: Thursday, August 20, 2020
 
   
 
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JOB DETAILS
 
Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, & Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

THE FUNCTION:

Medallia's Partner Success team is building an extraordinary delivery capability through a network of ecosystem Partners to help Medallia continue to deploy its world-class platform at scale. This group will enable partners to be successful in delivering value via Medallia's software solutions, while Medallia continues to set global CEM & partner delivery standards. 

THE ROLE:

As a Partner Success Lead, you will be responsible for ensuring Partners create a well established Medallia delivery capability & Practice that are proficient in helping customers maximize the value of Medallia's solution in driving their CX Strategy. In this role, the individual will also have oversight across a Partner's overall account portfolio & work with key Partner & Medallia stakeholders to ensure the customer's success is realised through the delivery of Medallia's Solution via the Partner.  In addition, the role will require you to support Medallia & Partners in joint sales efforts to validate services scope & program design components as well as identify the necessary support via Medallia Expert Services to ensure a scalable & high-quality solution. A core part of your responsibilities will also be in providing expert guidance on Medallia's platform capabilities & helping shape our partner's design & implementation of the Medallia platform for our joint customers.
 
 
 
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