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Peloton // connected indoor fitness cycles
 
Plano, TX    Posted: Thursday, November 21, 2019
 
   
 
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JOB DETAILS
 

NATIONAL OPERATIONS SUPERVISOR

Founded in 2012, Peloton is an innovative tech company that has transformed the at-home fitness experience by creating a bike that merges high-design with modern technology to provide at home access to live streaming & on demand indoor cycling classes led by elite instructors. With a state of the art studio, the best instructors & content distribution, Peloton delivers an intense high-energy workout that motivates, while positively changing the mind & body all from your home.

As a company Peloton believes in taking risks & continuously challenging the status quo by continuously innovating & improving. We put our users, members, & customers first & we obsess over every touch point of the member experience be it the studio, product or showroom. We like to hire the best & encourage all our associates to think like owners. Most importantly, we know that together we go far.

THE ROLE:

  • Manage the team of Operations Coordinators
  • Assist in managing all vehicle routing & customer scheduling for the National Field Operations Center network
  • Collaborate with all internal Peloton teams & serve as the point of contact & problem solver regarding all stages of the delivery process (initial scheduling, rescheduling requests, delivery status, service requests, etc)
  • Ensure the efficient routing of vehicles to minimize travel time & maximize efficiency
  • Constantly evaluate the efficiency of routes including travel times, traffic patterns, zip code delivery zones, etc
  • Assist with Team Scheduling to ensure coverage of the Field Support Line.

REQUIREMENTS:

  • An outgoing, dynamic personality, & excellent communication skills
  • Superior customer service skills
  • Ability to work well both independently & in a team atmosphere
  • At least 2 year of management experience
  • Excellent problem solving skills, & the ability to troubleshoot problems & think on your feet in a fast paced environment
  • Ability to deal effectively with a wide range of personalities
  • Excellent work ethic, relentless attention to detail & superior analytical skills
  • Ability to build & lead a team of high performing people with the goal of achieving a very high standard of customer satisfaction
  • Experience with vehicle routing & customer scheduling
  • At least 1 year experience of Dispatch Track Preferred
  • At least 2 Years of Experience with Scheduling
  • At least 1 Year of Member support experience
  • Experience with Peloton Technology preferred
  • Experience with Field Service Lightning or Sales Force Preferred
 
 
 
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