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Visa // credit cards
Product, Full Time       Posted: Friday, July 12, 2019
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  Company Description

Common Purpose, Uncommon Opportunity.
Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay & be paid, for everyone everywhere. This is our global vision & the common purpose that unites the entire Visa team. As a global payments technology company, technology is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people & businesses around the world, enabling them to use digital currency instead of cash andchecks.
We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics & FIFA World Cup, celebrate teamwork, diversity, & excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career.
Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience & security of digital currency to people all over the world. Join our team & find out how Visa is everywhere you want to be.

Job Description

The Product Manager will be a member of the Global Network Processing Gateway products team responsible for product management & support for the Visa Authorization & Single Message System (SMS) gateways to non-Visa networks (e.g. STAR, NYCE, Pulse, Mastercard/Maestro/Cirrus). The Authorization & SMS Gateways support transactions originated by merchants, acquirers & other third parties for authorization only & full financial POS debit, ATM & Push Payments & passing them to other non-Visa networks. The Product Manager will be responsible for managing enhancements to the gateway products, documenting & communicating the gateway functions, client interface, vendor management, & assisting with operational issues. The Product Manager is part of team of individuals who are responsible for delivering value to Visa acquirers & merchants that utilize VisaNet to support all their payment processing needs. The primary responsibilities of this position are to:

  • Provide operational support & subject matter expertise on payment gateway processing & provide Product/Client consulting as needed.

  • Provide support for exception processing for existing & new direct network connections.

  • Provide support for Client Services on payment gateway processing.

  • Collaborate with key internal & external stakeholders to execute Gateway product plans & strategies

  • Support product P&L through PO management, invoice tracking & management oversight reporting.

  • Assist with technical & business management liaison with external card payment networks.

  • Ensure assigned Gateway Services remain in compliance with other network rules & pricing changes, manage network related changes, & enhance network compliance practices.

  • Support new & emerging technologies for assigned Gateway Services such as EMV implementations & token processing.

  • Assist with new client implementations & onboarding

  • Produce & manage client communications of system changes & outages & provide support during & following outage/problem events.

  • Maintain service documentation including pricing lists, reporting descriptors, Client Implementation Guides, etc.

  • Work with Global Processing & various internal stakeholders to educate & inform on Gateway Services.

  • This position may also work on broader Global Network Processing strategic assignments such as National Net Settlement deployments, Network Processing Connectivity Strategies, Faster Payment Initiatives, or others as assigned.


This position requires the incumbent to travel for work 5-10% of the time.



  • 5 years of work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)


  • 5+ experience in card products & card network processing

  • Knowledge of VisaNet services, debit cards and/or acquiring, client acquirer reconciliation & settlement processes, desired

  • Experience in product/project management or product development in the financial services industry

  • Candidate must be a creative thinker, solutions & results-oriented, & customer focused

  • Candidate must have strong written & verbal communications, & excellent analytical discipline

  • Ability to solve complex problems & follow solutions through to completion

  • Ability to work cross functionally & influence team members

  • Understanding of the client implementation processes (desired)

  • Knowledge of Microsoft Office applications, including Word, PowerPoint, Project, & Excel

Additional Information

Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit & stand at a desk, communicate in person & by telephone, frequently operate standard office equipment, such as telephones & computers, reach with hands & arms, & bend or lift up to 25 pounds.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law.

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