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Visa // credit cards
   Posted: Wednesday, September 04, 2019
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  Company Description

Merchant & Acquirer Processing (MAPPD) is a globally-distributed division of1000 team members within Visa's Technology & Operations organization. We are the innovation engine behind the merchant solutions platforms, CyberSource & Authorize.Net.

Job Description

The Program Manager is responsible for ensuring that MAPPD's programs & projects are planned, managed, & governed in a consistent, transparent, & disciplined manner. The position requires an experienced program management professional with the right mix of relevant experience & skills, an ability to flex between the strategic & the tactical, outstanding verbal & written communication skills, & a high level of energy & flexibility to get things done & thrive in a fast-paced, team-oriented product development environment. S(he) will be a program management leader who embodies Visa's leadership principles of leading by example, communicating openly, enabling & inspiring others, exceling with partners, acting decisively, & collaborating effectively.

The ideal candidate will:

  • Be accountablefor the end-to-end planning & execution of one or more projects and/orAgile teams

  • Askthoughtful questions to help our customers, product owners, & product managers to maximize ROI & meet company objectives.

  • Understand productstrategy & benefits of key deliverables in his/herarea of responsibility

  • Workwith product owner to promote & contribute to the improvement of theproduct backlog

  • Facilitatesprint planning, backlog grooming, daily stand-up meetings, reviews/demos, retrospectives, & other scrum ceremonies

  • Facilitatediscussion & conflict resolution

  • Coachthe team in estimation techniques

  • Trackand remove impediments for the team

  • Set goals & developmetrics & reports using Rally to help the team understand its health & progress

  • Coachteam members to understand Scrum & the Agile Principles

  • Ensureclear communication & collaboration among the Product Owner & members
    of the Development organization

  • Identifybusiness analysis deliverables for projects & manage their execution

  • Managethe communication of new services, tracking effectiveness, & leveraging
    multiple channels for an effective message.

  • Successfullyengage in multiple initiatives simultaneously

  • Driveand challenge technology owners on their assumptions of how they will successfully execute their plans

  • Collaboratewith developers & subject matter experts to establish the technical vision & analyze tradeoffs between usability & performance needs

  • Liaisebetween the business units, technology teams & support teams to ensure clear communications among stakeholders

  • Participatein solution reviews to assess user experience to identify usability impacts & recommend solutions or processes to mitigate impacts

  • Become a Subject Matter Expert (SME) in two or more technical areas to be able to develop & manage communications & interactions with end users

  • Be a change agent, ensuring users embrace new & innovative technology

  • 7-10 years of work experience & a Bachelor's Degree or 6 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 years of experience with a PhD.

  • Deep knowledgeof Agileframework (User Stories, Continuous Integration,
    TDD, Continuous Delivery, Pairing, Automated Testing)

  • Good prioritization, negotiation & communication skills

  • Strong written & oral communication skills

  • Ability to work independently with light supervision

  • Proficient in at least one agile project management tool: Rally, Jira,
    Version One, etc.

  • Certified Scrum Master (CSM), Certified Scrum Professional (CSP), or
    Professional Scrum Master (PSM

Additional Information

All information will be kept confidential according to EEO guidelines.

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