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Casper // sleep startup focused on mattress
 
Chicago, IL    Posted: Friday, November 13, 2020
 
   
 
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JOB DETAILS
 

Looking for a job to get you out of bed?

About Casper:

Casper (casper.com) was created to re-imagine sleep from the ground up, beginning with its obsessively engineered, outrageously comfortable mattress. All of Caspers sleep products including its pillow, bedding, & furniture are developed in-house by the companys award-winning R&D team in San Francisco. Casper was named one of Fast Companys Most Innovative Companies in the World & its eponymous mattress was crowned one of TIME Magazine's Best Inventions.

Caspers Retail story began in 2017 with The Casper Wake-Up. Alongside its success, Casper opened 15 pop-up shops across the U.S. After an exciting beginning with Retail, Casper opened its first permanent store in NYC in 2018, & announced the plan to open 200 stores across the country & in Canada. Join the Dream Team as the Casper family continues to grow!

Nuts & Bolts:

This role will be operating out of one of Casper's store locations at Fulton Market or Southport in Chicago, IL.

At Casper, we believe that better sleep makes for better living.  We design products & experiences to help you dream your way to a better life!

We are looking for a naturally charismatic leader with exceptional service & sales acumen to be General/Store Manager. You will drive the growth of Casper in your respective market. You will develop a customer centric environment & a consultative sales culture. You are passionate about people management & recognize that getting the best from your teams requires leading by example, active coaching & investing in their development. You have a practical sensibility when it comes to customer journey & excel in data-driven decision making.

We are deeply committed to building a diverse & inclusive workforce so that we represent all those who dream big equally.

When youre not catching zzzs, this is what youll do...

The Business

  • Responsible for meeting/exceeding sales plans & increasing Caspers market penetration rate.
  • Oversee Store P&L & achieve EBIDTA targets by managing payroll, other operating, visual & marketing expenses.
  • Oversee management & movement of inventory to minimize carrying costs, reduce cost of goods & improve store productivity.
  • Create business driving strategies & Quarterly/Annual business plans, which may consist of identifying marketing opportunities, new selling/clienteling strategies, event calendars, sale target setting & regular business reviews with leadership

The Customer

  • Create an engaging customer experience that focuses on building relationships through the connection & relation of our brand & brand values.
  • Evangelize the Casper mission of sleep & increase customer awareness
  • Protect & enhance the Casper omni channel customer journey.
  • Be the voice of the customer, ensuring insights & opportunities to improve brand, product & services are communicated back to the Casper organization

The Team

  • Recruit, retain & develop a unique talent pool through continuous daily networking & interviewing prospective candidates.
  • Develop, coach, & mentor a world class service-minded & high performing team.
  • Foster an inspiring environment of engagement & learning, empowering team members to realize their full potential.
  • Ensure that all training & development programs are implemented & monitored for success.
  • Perform annual performance evaluations for direct reports while overseeing the process for the entire store.
  • Maintain performance culture of ownership, continuous improvement & goal achievement.
  • Maintain safe working conditions & facilities maintenance.
  • Build & promote strong collaborative relationships across the fleet & HQ.

Our dream candidate has

  • 5+ years minimum experience as a people leader in a retail, sales, customer service or hospitality industry.
  • Exceptional leadership capabilities with a track record of attracting, developing, & motivating top talent, swiftly adapting to change, & leading others through the fast paced environments
  • Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, & controlling expense.
  • Deep & demonstrated understanding of service excellence in a consumer environment.
  • Excellent communication skills with a knack for building consensus via influence.
  • The desire to work in a fast paced, entrepreneurial environment understands the importance of experimentation & iteration.
  • Fluency in Salesforce preferred
  • Ability to lift at least 50lb
  • Bachelors Degree or equivalent
  • Willing to relocate for growth opportunities
 
 
 
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