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BetterCloud // SaaS ops mgmt platform
 
Atlanta    Posted: Saturday, July 11, 2020
 
   
 
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BetterCloud is the first provider of SaaSOps solutions to manage & secure the digital workplace. Over 2,500 customers in 60+ countries rely on BetterCloud to automate processes & policies across a companys SaaS application portfolio. A pioneer of the SaaSOps movement, the company established the first-ever SaaS Application Management & Security Framework via two published books entitled The IT Leaders Guide to SaaSOps Vol. 1: A Six-part Framework for Managing Your SaaS Applications & Vol. 2: How to Secure Your SaaS Applications. BetterCloud is headquartered in New York City with offices in San Francisco, CA & Atlanta, GA. 

We are looking for a Technical Support Specialist who is excited to provide our rapidly growing customer base with exceptional support. You & your teammates will be interacting with customers via email, chat, & video calls. Youre a great match if you possess creative troubleshooting skills to offer & provide solutions to customers.

**This role will be based out of Atlanta** 

Qualifications | Required

  • Creative thinker & strategic problem solver
  • Enjoy engaging with both happy & unhappy customers
  • Work effectively & efficiently both within a team & on your own
  • Excited to play an integral role during our companys most rapid growth period
  • Smart, hungry, & looking for real world experience starting your first day

Qualifications | Preferred

  • Customer Support Experience
  • G Suite & other SaaS/Cloud based applications administrative knowledge
  • Experience with Zendesk, JIRA, Splunk, & Google App Engine
  • IT/Systems Administration

Responsibilities

  • Become an expert in BetterCloud & other SaaS/Cloud based applications
  • Prioritize, answer, & implement creative solutions for customers within our defined SLAs
  • Complete the G Suite Administrator & other relevant Certification Exams
  • Create, edit, & manage content for our extensive Knowledge Base

Compensation | Benefits

  • Competitive base salary
  • Full benefits package
  • Stock options
  • Career growth with an industry innovator

BetterCloud is an Equal Opportunity Employer, including disabled & vets.

 
 
 
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