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JOB DETAILS
  Company Description

BlaBlaCar is the global leader in long-distance carpooling. We're an innovative & fast-growing company building a unique community of 60+ million members to transform the way people travel across the world!

Job Description

Why join us?

One of BlaBlaCar's key strategic goals is to foster a highly engaged community of users. The Community Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them & satisfying them. This ensures our members an enriching & trustworthy experience. The Community Relations Team is answering questions & requests in 30 different languages, everyday & 7 days a week.

What you will directly contribute to:

  • Moderating member profiles & their content (vehicle pictures, trips, etc.)
  • Answering to member messages in a timely manner
  • Providing users with guidance & support through various channels (tickets, chat & phone) at high quality level (we offer a 100% response service)
  • Overseeing the overall activity on our social media (Facebook, Twitter, etc.) & maintaining dynamics within the Spanish community
  • Gathering members' feedback & communicating it to the Tech Team
  • Reporting into the Associate Manager
  • Improving the overall member experience
Qualifications

What you will need to be successful:

  • Excellent proficiency in spoken & written Spanish (native Spanish)
  • Fluent communication in English & French.
  • Experience in customer service of course an asset
  • Proven ability to prioritise busy workloads
  • Sincere willingness to fairly balance our business & members' needs
  • Strong ability to work on his own while being dynamic & hardworking
  • Strong knowledge of the internet ecosystem
  • A prior experience using the service as a driver and/or a passenger would be a plus
  • Be humble, structured, organised, motivated by innovation & a relentless doer
  • Enjoy working as a team-player & learning from others
Additional Information

A few practical details about the role:

  • Start: As soon as possible.

  • Location: Paris

  • Contract: 6-months CDD (renewable) - 35hours per week

  • Compensation: 12 euros/hour

  • Schedule: 4 days of work in the office + 1 day of homeworking on weekends.

What we offer all of our employees:

  • A start-up spirit that fosters agility, teamwork & impact

  • Challenging career opportunities in a high-growth & fast-paced environment

  • An inspiring working environment including state-of-the-art office spaces

  • Free carpooling to live our value Be The Member

  • BlaBlaBreak which takes us all for an unforgettable weekend

  • Possibility to do a BlaBlaSwap once a year & go work from another BlaBlaOffice abroad

  • Bi-Weekly BlaBlaTalks when we learn from each other

  • Weekly Tech Demos

What is next?

If you are ready to join our exciting journey, please apply below: upload your resume in English (PDF format) & answer our questions in English.ou might have to answer a question in your mother tongue or in the language of the position you're applying for.

Kindly note that only complete applications will be reviewed by our hiring team & that all your information will be kept confidential.

You can expect us to review your application within the following 4 weeks. If your application & profile fit our requirements, we will send you a first video test. Then, we will invite you for various interviews with our Community Relations Team.

BlaBlaCar is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees.

 
 
 
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