Company Description|Job Description
BlaBlaCar is the world's leading long-distance carpooling platform - a global, trusted community of 70 million drivers & passengers in 22 countries.
The platform connects people looking to travel long distances with drivers heading the same way, so they can travel together & share the cost.
With the recent integration of a coach network & a commuter carpooling service, BlaBlaCar aims to become the go-to for shared road mobility.
Affordable, convenient & user-friendly, wherever there's a road, there's a BlaBlaCar.
Why join us?
BlaBlaCar is launching a new business line (BlaBlaBus) that is set to fuel tremendous growth for the company. You have the opportunity to join our team in the early days & help to build the next european coach network from scratch.
As Bus stops & Quality Associate you'll be responsible for various operational tasks. From setting up & improving processes to overseeing the daily operations & building up a partner network of bus companies.
This role requires a high reactivity, strong communication, organizational & negotiation skills.
We are looking for someone who has the grit & motivation to join the entrepreneurial adventure.
What you will directly contribute to
Operational & daily management of bus stations
Negotiate conditions with bus stations & ensure regular monitoring
Follow the implementation of the relevant ticketing & operational systems, processes & procedures to support smooth day-to-day operations at all bus stops
Obtain the necessary authorizations for the establishment of a stop point
Implementation of the customer experience in the stops (signage, boarding process…)
Manage relationships with providers, institutions, local authorities, terminal manager…
Implement & evolve the Safety & Quality system by proposing action plans following audits, controls, & customer surveys
Conduct quality checks on the road
Ensure technical support for operations, including the development of training & professional skills
Provide operational support to the Bus Operationsteam(partners management, bus quality, ...)
What you will need to be successful
You have 2+ years experience in an operation related position
Experience in the mobility sector is an advantage
High social, communication & negotiation skills
Organized, rigorous, proactive, & reliable
Independent self-starter; with a strong hands-on mentality, who want to be part to help build our new business unit in Milan.
Italian mother tongue, good level of English
What we offer all of our employees
A start-up spirit that fosters agility, teamwork & impact
High-growth & fast-paced environment
An inspiring working environment
Free carpooling to live our value Be The Member”
Annual BlaBlaBreak which takes us all for an unforgettable weekend
Possibility to do a BlaBlaSwap once a year & go work from another BlaBlaOffice abroad
Bi-Weekly BlaBlaTalks when we learn from each other