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What is BlockFi?

BlockFis mission is to provide liquidity, transparency & efficiency to digital financial markets by creating products that meet the needs of consumers & corporations across the globe. We build bridges between traditional finance & digital markets that enable growth for all participants.

Were a team of builders & strivers, proud to champion financial inclusivity & offer economic opportunities around the globe. We provide the same inclusivity to our team members. BlockFi is a place where diversity is celebrated, individuality is recognized, & every single team member is valued. We are changing the status quo to be the first financial company that people love, & we rely on our people to make it happen!

Client Service at BlockFi

Were looking for a leader to join our growing Client Success Department & take ownership of the Client Success Enablement  function with the following responsibilities:

  • Scope, create & deliver a CS Playbook to ensure global consistency for the CS enablement function. Including: which outcomes to focus on, measuring success, defining our learning strategy, onboarding curriculum, continuous development, manager/team lead training & more.
  • Partner with Product, Marketing & Client Services to create a scalable product release enablement program to support CS in product releases
  • Drive measurable improvement in the CS teams performance through learning & development
  • Determine quarterly goals, as well as near-term & long-term priorities in collaboration with the Director of Client Success Operations & CS Leadership
  • Support in the development & delivery of a CS onboarding program focused on improving ramp time of new team members
  • Consistently align with CS Leadership to understand team needs, adjust our programs & approach & report back on progress
  • Produce & report on SLAs & KPIs for your projects on a weekly basis
  • Assess & forecast ongoing CS enablement needs & build/lead a team to execute the plan

The ideal candidate will have:

  • 3 - 5 years working in an Enablement role, preferably within CS Enablement at a fast-growing tech company
  • Experience with project management, driving big picture vision while also jumping in to achieve key milestones quickly & effectively
  • Experience with Client Success teams, as an IC and/or manager
  • Experience creating & delivering enablement trainings & content including presentations & videos
  •  Experience building programs from scratch, iterating & improving existing programs
  • Experience working with Enablement tools/technology (i.e. Showpad)
  • An enjoyment of the unknown - this is a new department, youll be accountable for building new systems & working collaboratively with cross-functional teams to build a world-class enablement program
  • Demonstrated the ability to consistently create & meet deadlines
  • Very strong written & verbal communication skills
  • Player/Coach mindset (a willingness to roll up your sleeves)
  • An understanding of blockchain technology & crypto assets (strong plus)
  • Computer Skills: Advanced skills of Microsoft products including: Word, PowerPoint & Excel. Comfort with BI tools

Your Perks:

We benefit from the great work our employees do each day. That is why we are committed to providing a variety of awesome benefits to help them live their best lives.

  • Competitive salary because we value your experience & expertise
  • Unlimited vacation / sick days because everyone deserves time for R&R
  • Employer contribution towards health coverage (including vision & dental) because your physical health & well-being is important to us 
  • Various fringe benefits such as 401k, Parental Leave, FSA/HSA, & Employee Assistance Programs because health coverage is more than just choosing your yearly plan 
  • Flexible work environment because we are a geographically dispersed team & we believe in balance
  • Pet insurance because all of your beloved family members should have coverage too
  • Weekly lunch stipend because there is such a thing as a free lunch! 
  • A close-knit team of enthusiastic, collegial & driven people to work alongside in a highly meritocratic environment because teamwork makes the dreamwork

 

Why BlockFi?

BlockFi has experienced incredible growth since our launch in August 2017. Our client base has grown to more than 225,000 (and counting), & the company now boasts more than $15 billion in assets on our platform. We recently completed a Series D funding round placing the company's valuation at $3 billion, & our team now has more than 500 people worldwide. We have established ourselves as a crypto market leader, & as we expand our product suite & geographic footprint, we expect our addressable market to grow exponentially.

BlockFi's leadership team has decades of experience in the traditional financial services & banking world, & we take a conservative approach to regulation that will position us well for sustainable long-term growth & expansion.

Our team is comprised of highly motivated professionals from diverse backgrounds. We are aiming to become the leading lender in crypto & are poised to redefine the global financial ecosystem for the better. In addition:

  • BlockFi is one of the first companies to ever offer crypto-backed loans & the only company whose founding team has an institutional understanding of the debt capital markets & regulatory landscape in the U.S.
  • $100 MM of Series A, B, & C funding led by Valar Ventures with participation from Susquehanna, Winklevoss Capital, Fidelity, Galaxy Digital, Akuna Capital, & Morgan Creek
  • $350 MM of Series D funding led by Bain Capital Ventures, partners of DST Global, Pomp Investments & Tiger Global
  • We are moving quickly & have already deployed substantial capital into the space, proving our ability to execute & capture customer demand
 
 
 
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