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Critical Mass // digital experience design agency
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The Quality Assurance Specialist takes a holistic view of all projects, working with our testing team based in Costa Rica. You will work closely with Project Managers & Technologists to mitigate risks & manage delivery, so strong organizational & interpersonal skills are key.  You will have the opportunity to work across a range of world-class brands, applying your skills to large & small projects including complex back-end systems, social apps, rich interactive web experiences & even physical digital products. The QA Specialist is a self-starter, working as part of core project teams to see projects through from conception to delivery & on-going monitoring & refinement.

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, & employee experience possible!  CM new hires & employees are the future of our organization, & we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.  The ask stems from our want to:

  • Strengthen opportunity for continuous learning
  • Improve collaboration & team relationships.
  • Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

You Will: 

  • Monitor the quality of projects based on the requirements & design specifications 
  • Attend meetings, provide status updates, learn, & provide feedback 
  • Communicate test results, issues, & risks found to project team members, project managers, & QA management through the various channels 
  • Be co-responsible for the quality of projects based on the requirements & design specifications. 
  • Identify test data, create & maintain comprehensive test plans, write & maintain test cases/scripts 
  • Apply industry standard testing methodology, strategies & industry best practices 
  • Create traceability matrix documents & checklist documentation based upon project requirements 
  • Create defect tickets & track issues to resolution 
  • Create reports & related metrics at different levels 
  • Perform functional & non-functional testing  
  • Execute regression tests based on design specifications & requirements  
  • Support QA estimate creation 
  • Continuously grow knowledge of QA best practices, processes, & automation tools

You Have: 

  • Ability to effectively collaborate with other team members as needed to achieve shared goals & the success of projects. 
  • Good understanding of project lifecycle, industry standards, testing methodologies 
  • Ability to ask the right questions & identify if any information is missing or unclear 
  • Ability to identify & raise risks 
  • Ability to analyze & understand details & requirements of projects & tickets 
  • Ability to provide direct, clear & concise feedback 

Critical Mass is an equal opportunity employer that is committed to diversity & inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to

We are committed to fostering diversity, equity, & inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs and We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance & reach out to them directly.

If U.S. based:
If Canada based:
If U.K. based:
If Costa Rica based: 

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