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Pluralsight // developer training by experts
   Posted: Wednesday, September 04, 2019
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  Job Description

A Pluralsight Author Success Manager (ASM) builds amazing relationships with new & existing Pluralsight Authors in specific topical areas to produce the highest quality content for Pluralsight's learners. An Author Success Manager provides complete support for authors & creates value for them while working cross-functionally with different teams within Pluralsight.

Who you are committed to being:

  • A creator of an unparalleled experience for the best technology experts in the world.

  • A life-long learner with a voracious appetite for understanding technology.

  • An empathetic & clear communicator who can convey complex technical ideas verbally or in plain text, speaking to multiple, & disparate audiences.

  • A wearer of many hats: an instructional & learning experience designer, a project manager, a subject matter expert, & account manager.

  • Exceptionally efficient & proactive in an autonomous environment.

  • Passionate about creating with possibility. Matching innovative opportunities with the right experts & delivering the absolute best quality content for Pluralsight learners..

  • Able to drive value while accurately scoping & negotiating deliverables throughout a continuous content development life-cycle.

  • Energized at the idea of researching with cross-functional teams to co-create powerful experiences that impact authors

What you'll own:

  • Onboarding of Authors to the Pluralsight community & setting them up for opportunities & success.

  • Reviewing, iterating, & approving course proposals, by working in conjunction with experts & the Pluralsight curriculum team to co-create incredible learning experiences.

  • Prioritizing & facilitating content creation by collaborating with Expert Acquisition, Curriculum, Content Quality, & Production teams.

  • Contracting opportunities for Authors using tools such as Salesforce & Docusign to create accurate & precise legal documents that communicate expectations & scope.

  • Communicating & enabling Author improvement through collaboration with production & author training teams

  • Proactively matching Authors to new opportunities & setting them up for success by empowering their experience with feedback & clear communication.

Experience you'll need:

  • Bachelor's or graduate degree in a relevant field.

  • 3+ years of experience as an instructional designer, learning experience designer, technologist, project manager, account/customer success manager or equivalent.

  • Working knowledge of Docusign, Salesforce, Trello, or equivalent contracting, CRM, or Kanban project management tooling.

  • A demonstrated track record of long-term project success & management.

  • An understanding of technologies & trends. Security, Data, or Cloud experience preferred.

  • Experience working within highly technical teams or software engineers preferred.

  • Professional video & audio production experience & understanding of industry practices & tools preferred.

Working at Pluralsight

Founded in 2004 & trusted by Fortune 500 companies, Pluralsight is the technology skills platform organizations & individuals in 150+ countries count on to create progress for the world.

Our platform helps technologists master their craft & take control of their careers. We empower businesses everywhere to build adaptable teams, speed up release cycles & become scalable, reliable & secure. We come to work everyday knowing we're helping our customers build the skills that power innovation.

And we don't let fear, egos or drama distract us from our mission. Our mission to democratize technology skills is what drives us & our values are at the helm of how we work together. It's our commitment to practicing them day in, day out that enables our performance. We're adults, & we treat each other that way. We have the autonomy to do our jobs, transparency to eliminate office politics & trust each other to do the right thing. We thrive in an environment with creativity around every corner, challenges that keep us on our toes, & peers who inspire us to be the best we can be. We bring different viewpoints, backgrounds & experiences, & united by our mission, we are one.

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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