Hyperscience is a technology company blazing a new path in enterprise automation with a reimagined approach to building & powering processes. The Hyperscience Platform is the world's first Software-Defined, Input-to-Outcome Automation platform used by top public companies & government organizations around the world to build & run mission-critical processes with ease & speed.
Hyperscience helps enterprises quickly build & roll out new business processes with built-in automations, reduce manual errors, increase high- & low-skilled employee productivity, & eliminate the need for costly transformation. Hyperscience's Intelligent Document Processing solution has been implemented at some of the world's leading financial services, insurance, healthcare & government organizations, including TD Ameritrade, QBE Insurance Group Limited & Voya Financial, helping them lower costs, reduce error rates by 67% & increase employee capacity by 10x.
Since its founding in 2014, Hyperscience has grown to more than 150 employees with offices in New York City, Sofia, Bulgaria, & London, UK, & has consistently been recognized as one of the best places to work, with a collaborative & innovative culture & best-in-class benefits.
As the Senior Director for Cloud & Delivery Services, you will lead several capabilities that are critical to Hyperscience's success, including our Cloud infrastructure & operations, Devops, SRE, & QA.
Hyperscience serves our customers on-premise (including client-managed private clouds) & is currently building out our Cloud offering. You will lead the team defining technology stack, architecture, standards & practices for the Cloud infrastructure. You will also oversee operations, including alerting, monitoring, incident management, & definition & adherence to effective SLAs. You will partner with our application engineering & Product teams to ensure alignment with the Product roadmap & technical roadmap. For our on-premise customers, you will oversee the SRE team to define standards, practices, & processes for on-premise incident management & escalation, including Tier 2 & Tier 3 support, as well as an SRE roadmap for tooling & automation to make on-premise operations & serviceability simple for our customer. For engineering, you will ensure that our Devops capabilities are able to support both Cloud & on-premise delivery, as well as an effective CICD capability & other tooling for our engineers.
Our QA capabilities center around automation, with one team building automation frameworks & the second team working closely with product engineering teams to define test cases & implement automated testing. You will oversee defining & implementing effective standards, practices, processes, automation roadmap, & measurement, improving our overall product quality & ability to deliver software reliably.
This is an exciting time for Hyperscience's product & business. You will have the opportunity to influence & deliver on a bold vision for transforming the way organizations model & execute their business processes, & there will be many opportunities for growth along the way.