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Outreach // sales-focused enterprise communication platform
Engineering, Full Time    Seattle, WA    Posted: Friday, July 23, 2021
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Senior Technical Support Engineer

We are seeking customer obsessed individuals with deep technology support & customer facing expertise to provide differentiated support services for the Outreach Platform.  Senior Technical Support Engineers provide a crucial link between Customer Success Managers, Client Engagement Managers, & Product & Engineering, advocating for bug, enhancement or process fixes that better the Outreach experience at large.  The individuals act as product & technology SMEs, mentoring & training the Support org as needed, acting as liaisons with assigned engineering groups, vetting releases, championing documentation & identifying & addressing issues/ patterns & route causes that will make the whole team operate better.  As the last line in escalations, the Sr. TSE is a clear communicator exercising great judgement & understanding what the business & technical leads need to know - translating up & down the chain & ensuring all parties are aligned, with clear actions & moving in the correct direction.  The Sr. TSE is expert, urgent, clear & committed to a great customer experience as well as the win for the entire team. 
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