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Twilio // platform for building messaging applications
New York City, New York    Posted: Tuesday, April 21, 2020
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Because you belong at Twilio

The Who, What, Why & Where

We are looking for an experienced commercial contracts attorney to join our growing legal team in New York. You will be responsible for managing a large volume of inbound & outbound contracts & work closely with Twilios Sales Team as well as other key business units to guide contracts through review, negotiation & signing.


You are a talented & creative attorney who is passionate about working on sophisticated contracts & closing deals. This job is for you if you enjoy & thrive in a fast-paced & high pressure environment, you work well with sales reps in particular & a wide-range of personalities in general. You must be dedicated to providing excellent customer service, have zealous attention to detail, excellent judgment & excellent people skills. Of course, we are also looking for someone eager to be a contributing member of a fun, supportive & high functioning team.

  • J.D. with strong academic credentials & demonstrated record of success as a lawyer, Member of California Bar or eligible to register as Registered In-House Counsel
  • 4+ years of corporate transaction experience with significant experience with commercial contracts
  • Ability to structure, draft & negotiate a high volume & broad range of contracts, including sales, licensing, marketing, professional services & NDAs
  • Proven ability to provide entrepreneurial, quick-thinking, pragmatic, business-oriented advice & to properly balance risks & business reward with a dedication to superior customer service
  • Outstanding communication skills, both written & verbal, & ability to advocate for a position while maintaining collaborative & open-minded approach
  • Ability to appropriately triage a heavy workflow, setting appropriate priorities with clients & delivering results efficiently
  • Experience with Salesforce, DocuSign & JIRA is a plus
  • Good sense of humor, disdain for drama, interest for learning new things & desire to get things done


As Commercial Counsel, you will:

  • BE AN OWNER: Take ownership of the drafting, review, negotiation, & management of a wide range of legal agreements. Advise Twilios internal clients on contract interpretation & negotiation. Also, champion Twilios mission, ethics & integrity by ensuring that Twilios compliance policies are in practice & protect the company from risk, comply with all applicable local laws & regulations, & are in line with Twilios values.
  • WEAR THE CUSTOMERS SHOES: Seek to understand the context of the positions of Twilios customers & the requests from Twilios internal clients, & strive to solve problems & address issues from their perspectives.
  • WRITE IT DOWN: Assist with the development of policies & procedures, & standard template language to be used in contracts. Create processes & procedures to help support a rapidly-growing, global business.
  • RUTHLESSLY PRIORITIZE: Constantly evaluate which matters & issues are most worthy or in need of your attention at any given time.
  • EMPOWER OTHERS: Train & advise contract specialists on the legal team on the preparation, negotiation & execution of form-based agreements.


Twilios legal team prides itself on the trust it has built across the business through consistently providing practical & sound legal advice. Your unique skill set & experience are critical to help support our thriving & growing business & reinforce the trust & partnership we have cultivated with teams across the company.

Twilio is a company that is empowering the worlds developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development & your entire employee experience. We only win when our employees succeed & we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion & innovation & we want you & your ideas to thrive at Twilio.


This position will be located in our beautiful class A office at 110 William Street in New York. You will enjoy our incredible perks: catered meals, ergonomic desks, massages, game room, monthly All Hands gatherings & more.

You will also be part of a company that believes in small teams for maximum impact; that strives to balance work & home life; that understands that this is a marathon, not a sprint; that continuously & purposefully builds an inclusive culture where everyone is able to do & be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, & can draw the owl & not be beholden to one playbook.

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