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DoubleVerify // digital media measurement software & analytics
 
Sales, Full Time    New York    Posted: Wednesday, December 02, 2020
 
   
 
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JOB DETAILS
 

Platform Account Manager, New York

Who we are

DoubleVerify is a leading software platform for digital media measurement, data & analytics. DVs mission is to be the definitive source of transparency & data-driven insights into the quality & effectiveness of digital advertising for the worlds largest brands, publishers & digital ad platforms. DVs technology platform provides advertisers with consistent & unbiased data & analytics that can be used to optimize the quality & return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com

What youll do

The Associate Account Manager (AAM) is an entry-level position that provides internal support to the Programmatic & Platform Clients Service team across a variety of job responsibilities.  This person will be responsible for creating scheduling & pulling various reports through various dashboards & user interfaces (UI). They will assist the Account Managers & clients with servicing all aspects of customer accounts & relationships. The Associate Account Manager will work closely & collaboratively with Account Managers, Sales, Implementation, Product Management & Sales Engineering to deliver excellent customer service & solutions to our clients. This a task-oriented position which requires someone that is able to stick to daily deadlines, is highly organized & has a strong eye for detail. This stepping stone position is great for anyone looking to gain exposure to the fast-paced world of a digital ad technology company.

  • Responsible for the day-to-day support of Platform & Programmatic Client Service Team 
  • Create & schedule distribution of reports
  • Assist with campaign set up
  • Compile & maintain internal campaign trackers, entering in but not limited to delivery #s, ID#s & other data points
  • In charge of creating & submitting tickets through internal ticketing systems
  • Identify patterns & proactively surface ideas to improve features, processes, productivity & efficiency
  • Act as a resource by answering client questions around UI reporting, dashboard navigation & reporting inquiries, etc.
  • Analyze data & supply recommendations that assists campaign performance client emails & optimization strategies
  • Send various types of alerts & notification emails to clients
  • Successfully manage CS team expectations throughout cycle of a campaign or request
  • Ensure the quality of services & solutions, including satisfactory resolution of all support requests, & troubleshooting of all reporting or data issues
  • Special projects as identified by management

Who you are 

  • Bachelors Degree from an accredited institution or equivalent/higher level of education
  • Exceptional command of Microsoft Excel
  • Self-motivated, independent thinker & a team player, who will hit the ground running & has strong problem solving skills
  • Ability to handle multiple deliverables with tight deadlines & manage competing priorities
  • Outstanding written & verbal communication skills, capable of conveying issues clearly
  • Organized with a rigorous attention to detail, drive for excellence, & a positive can-do approach
  • Passion & desire to play a key role in driving new business to success in the advertising technology space 
 
 
 
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