What We Are Building:
At Rubikloud, we are on a mission to bring Intelligent Decision Automation to the worlds largest enterprise retailers. Our platform unifies the latest in distributed systems, artificial intelligence, cloud architecture & some of the brightest minds to fulfill our mission. Over the past three years, we have been able to connect with over 150,000 retail point of sales location in 10 countries & create a database of over $100 billion in first party retail transactional data. And the numbers are only growing!
Who We Are Looking For:
We are looking for a Client Solutions Manager (CSM) to drive customer success within our multi-million dollar accounts to transform large omni-channel retailers into advanced data-driven businesses. This role offers a unique combination of a start-up company environment, enterprise retail clients, as well as cutting edge big data & machine-learning technology.
The ideal candidate will demonstrate strategic thinking, tactical problem solving, strong project management & client services skills. They will have superior communication & negotiation skills, & serve as a customer advocate & change agent both internally & externally.
Reporting to the Senior Director of Client Solutions, the successful candidate will develop a strong understanding of the clients business to oversee the implementation, adoption & optimization of Rubikloud products.
What You Will Be Doing:
- Provide ongoing strategic & tactical leadership to multi-million dollar retail clients across the globe.
- Develop strong relationships at all levels within a clients organization, including C-level executives, to gain a deep understanding of their business & establish trusted advisor status.
- Work closely with data science, analytics, & engineering teams to drive product implementation & be the internal voice of the customer for product enhancement.
- Provide project management for a cross-functional team to execute engagements seamlessly & maximize client satisfaction
- Work with our analytics team to oversee the execution & measurement of Rubikloud managed services that help demonstrate the value of the platform.
- Understand & evangelize Rubikloud products so that you can proactively identify opportunities & drive adoption with your clients.