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Rent The Runway // designer dresses & accessories rental
New York City (Rent the Runway HQ)    Posted: Saturday, June 20, 2020
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About Us:

Rent the Runway is transforming the way modern women get dressed & disrupting the $2.4 trillion global fashion industry by enabling women to rent, versus buy, clothing. Founded in 2009 with a vision to build the worlds first living closet, RTR believes that women everywhere will soon have a subscription to fashion. Rent the Runway has pioneered a new industry by transforming the traditional model of clothing consumption, making apparel rental an indispensable utility while also powering women to feel their best every day. RTR offers apparel, accessories & home decor from over 700 designer partners & has built in-house proprietary technology & a one-of-a-kind reverse logistics operation. Under CEO & Co-Founder Jennifer Hymans leadership, Rent the Runway has been named to CNBCs Disruptor 50 five times in ten years, & has been placed on Fast Companys Most Innovative Companies list multiple times.

About the Team:

The Dropbox team helps manage our customer dropoff locations including interacting with customers, troubleshooting issues, & overseeing process flow.

About the Job:

The Dropbox Associate will be responsible for the overall management of Rent the Runways NYC Dropbox location on a part-time basis. He/she will interface with customers & work in conjunction with Rent the Runways 3rd party courier to process all returns in a timely manner.

What You'll Do:

  • Overall management of the Rent the Runways NYC Flagship Dropbox location Monday through Friday 8 AM - 2 PM (Part-Time)
  • Interface with customers & work in conjunction with Rent the Runways 3rd party courier service to accept, scan & oversee the pack-up of all garments for return to the fulfillment center
  • Ensure all safety protocols are being followed on site & be responsible for the opening/closing of the location each day
  • On a daily basis, assist with questions, troubleshoot scanning issues, & help with queues & wait times for peak hours
  • Problem solve in the moment & work with our courier & internal teams to deliver a positive customer experience
  • Turns off the alarm, turns on all lights in the store & places exterior signage outside
  • Turns on all iPads & scanners & ensures they are functioning properly throughout the day. Escalates any issues to RTR IT contact as necessary
  • Manage the relationship with 3rd party courier, security partner & cleaning vendor on site
  • Accepts returns at the entryway to store & works with courier partner to ensure all garments are scanned upon receipt
  • Swaps out bins as they reach capacity
  • Responds to any customer inquiries on-site / Escalates to customer service team as necessary
  • Responsible for locking up the store & activating the alarm prior to leaving each day
  • Track & document any on-site incidents w/ RTR Management
  • The Dropbox Associate will be provided with the following:
    • Necessary PPE
    • Hand Sanitizer / Sanitary Wipes / Cleaning Materials

About You:

  • 2+ years of experience working in a customer-facing environment
  • High-school diploma or equivalent
  • Experience managing vendor relationships
  • Strong problem solving & communication skills
  • Experience with basic troubleshooting handheld devices
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