Snaps is the leader in connecting global brands & consumers in AI-powered automated conversations. Our award-winning technology helps executives across customer experience, marketing, e-commerce & product teams create, automate & optimize experiences that their customers will love in channels like iMessage, Facebook Messenger, WhatsApp, webchat, Amazon Alexa, Google Home, SMS, Google My Business, & more.
The world's top brands, including Michael Kors, Nike, Tiffany & Co., Live Nation, Simon Properties, Lane Bryant & more leverage Snaps' products to acquire new customers & increase lifetime value through marketing & customer experience automation.
The future is conversational. Snaps is your partner. Check us out!
A Customer Success Manager (CSM) is a perfect role for someone who has some technical & analytical expertise, lives on the front lines, & wants to stay close to customers at a fast-moving startup. Do you have a knack for explaining technical concepts & for turning data to insights? Do you want to work closely with big-name brands to provide expert advice & solve some of their toughest problems?
Customer Success Managers at Snaps are responsible for owning the day to day relationship with our customers & for helping our customers achieve their desired outcomes with our products. Once handed off from the Sales team, the CSM takes ownership to ensure that the customer is meeting & eventually exceeding the KPIs set at the start of the project. You'll also lead strategic conversations for Executive Business reviews & support the commercial activity around renewal & expansion.
The role requires someone who is a blend of business savvy & customer-obsessed. You're a strategic problem-solver, who can think in an organized & analytical way.