We believe that we are better together, & at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, & experiences, so we can collectively revolutionize travel & together find the good out there.

We strive to create an accessible & inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at greenhouse@tripadvisor.com. 

Who we are: 

We believe that we are better together, & at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique perspective & experiences, so we can collectively revolutionize travel & together find the good out there.

Tripadvisor, the worlds largest travel site, enables travelers to unleash the full potential of every trip. With 730 million reviews & opinions covering the worlds largest section of travel listings worldwide, comprised of 8.1 million accommodations, airlines, experiences, & restaurants. Tripadvisor branded sites are available in 49 markets, & are home to the worlds largest travel community of 490 million average monthly unique visitors, all looking to get the most out of every trip.

We offer the chance to work with the brightest minds in the travel business in an energetic, dynamic & international work environment focused on innovation, creative problem-solving & collaboration. 
 What we do: 

As an Associate Account Manager on the Mid-Market sales team, you will be responsible for exceptional sales support for two Sales Executives. You will focus on developing & supporting new business within our Fortune 200-1000 clients. 

What youll do:

As an Associate Account Manager, you will be responsible for increasing revenue by building & managing relationships with a variety of partners spanning several verticals within the Mid-Market team. You will be a key contributor in shaping how Account Management is handled for the Mid-Market team.

Reporting to the Manager, Account Management, with a dot line into the Mid Market Sales Lead, primary responsibilities include, onboarding new partners, assisting with reporting of campaign performance & invoicing, proactively managing relationships, optimizing partnerships, improving on best practices, & strengthening partner integrations with the Tripadvisor platform.

This role requires strong attention to detail, the ability to master technical systems & processes, & polished communication skills (both internally & externally). This is a great opportunity for a motivated candidate with a passion for travel to join a new team & have immediate impact driving revenue, customer experience, & client experience for one of the fastest growing business units in a global company.

Key Responsibilities

• Reporting directly to the Manager, Account Management with a dot line into the Regional Sales Lead, the Associate Account Manager is responsible for managing all aspects of the campaign across pre & post sale cycle to drive revenue growth & department goals, including onboarding new clients, understanding individual market needs, & maintaining strong relationships. 
• Collaborates with AE to drive results for their clients & delivered revenue growth through ideating around new/innovative opportunities for new business leveraging product expertise & sales forward thinking to upselling/renewing existing campaigns & partnerships
• Strategic partner & main point of contact to key internal stakeholders (Sales, Planning, Ad Operations, Marketing, etc.) & external clients & agencies translating advertisers business challenges & objectives to Tripadvisors digital advertising products 
• Provide & maintain best in class client services & project management as the main sales point of contact for all pre & post-sale activities across all digital advertising activity (direct, programmatic, custom content, etc.) including but not limited to:
• Liaises between a variety of clients & internal teams to address client feedback on marketing proposals & media plans to ensure optimal plan that adheres to campaign parameters & KPIs included in the brief 
• Manages all pre-launch communication between client & internal teams including but not limited to setting timelines for approvals, deliverable needs, asset management, creative & tag casing to ensure client satisfaction & a timely campaign launch
• Leads all post-launch communication including but not limited to aligning on KPIs/measures of success, troubleshooting tag or creative issues, delivery/analysis of campaign reporting, & gaining approval on optimizations to ensure full delivery & campaign success
• Able to navigate independently from management - independent thinker driving key decisions for the deal across all touchpoints from quote to cash including upsell ideation & future program deal ideation 
• Work with accounting teams to ensure accurate reporting & invoicing of partners
• Collaborate with internal stakeholders; participate in special projects & initiatives
• Proactively suggest improvements to current systems & processes to contribute independently to continuous process improvement

Requirements

• 2+ years minimum professional experience in digital media at an agency/client/publisher prefer in an Account Manager or Sales role
• Understands digital concepts & is up to date on emerging ad formats
• Consistent & proven track record in successfully developing relationships & managing key accounts to drive revenue growth for partner accounts in a B2B environment
• Demonstrated ability to work with cross-functional teams across all levels including senior management
• Proficient in Excel with an analytical ability is preferred
• Systems knowledge with Sales Tech & Digital Platforms (Salesforce, OMS, DFP, Moat, DoubleVerify, IAS etc.)
• 25% travel may be required
• Strong technical understanding. Ability to quickly learn new processes & work with development teams as necessary to troubleshoot problems
• Superb English written & oral communication skills
• Ability to organize multiple priorities simultaneously & consistently meet deadlines
• Flexible & adaptable personality; self-motivated, enthusiastic, & able to succeed in a fast-paced, dynamic environment; ability to work independently with minimal supervision
• An entrepreneurial spirit with the ability to work efficiently in a rapidly changing & dynamic environment