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Appian // business process management
 
McLean, Virginia    Posted: Monday, May 09, 2022
 
   
 
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JOB DETAILS
 

At Appian, were not only about building awesome software but also about growing our culture of passion, energy, & innovation through great people! As a training operations specialist, youll help to support the day-to-day operations of a small team of technical online course developers. Youll work closely with them to help oversee course assets, team procedures, & help ensure the quality of our content for Appians web-based learning materials! What is Appian? Its an application development platform that lets users of varying technical ability build powerful cloud & mobile apps with flexible, visual models instead of clunky custom code. 

Responsibilities

  • Help to organize & manage content resources & assets across a variety of platforms

  • Ensure a positive customer experience for self-paced learners by responding to customer support questions & inquiries

  • Help to maintain procedural documentation & drive process improvement changes 

  • Support & improve go-to-market strategy for online training resources & promote content across internal & external audiences

  • Develop course abstracts, blurbs, & marketing content for technical material that clearly communicates the value of content & learning solutions to customers

  • Coordinate team ceremonies & meetings; help to facilitate & improve team communication

  • Gather & prepare data for training engagement reports & insights

  • Coordinate with training development vendors & partners, including learning system & translation vendors

  • Assist with quality assurance control for content resources prior to publication 

To be successful in this role, you will need to be:

  • A strong writer 

  • Amazingly organized & detail-oriented

  • A self-starter & comfortable working both independently & as part of a team

  • Positive, collaborative, & fun! Were excited to come to work & want you to be too! 

  • Experienced with Google suite & Microsoft Office

Preferred Experience Level

1-3 years of experience with operations management and/or project management 

Education

BA in business, communication, English, education, or related field  

Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their coworker, Pay Transparency Nondiscrimination. 

 
 
 
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