The Retail Consignor Specialist (Retail Associate) is a key customer service position in our Retail stores at The RealReal. As a Retail Consignor Specialist, you are goal-oriented & driven to achieve & exceed goals. You're client-obsessed, adaptable, & passionate about luxury brands, fashion, & sustainability. Above all, you embody the TRR culture through collaboration, driving results, & building for the future.
What You Get To Do Every Day
- Provide high level of personalized service to each consignor
- Educate clients on The RealReal mission & business structure
- Responsible for clearly setting consignor expectations
- Demonstrate active listening & evaluation skills to qualify & nurture consignor relations
- Carefully review & process all items for shipment to ensure they are cataloged & up to our very high-quality standards
- Safely handle & care for all luxury items
- Build brand loyalty by delivering a best in class client experience
What You Bring To The Role
- Passion about client service & the ability to establish trust
- Thrive in a dynamic, fast-paced work environment
- Professional appearance & demeanor
- Ability to use technological tools with ease
- Ability to commit to 40 hours per week
- Able to work evenings, weekends, & holidays as needed
The RealReal is the worlds largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe & reliable platform for consumers to buy & sell their luxury items. We have hundreds of in-house gemologists, horologists & brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categoriesincluding women's & men's fashion, fine jewelry & watches, art & homein support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off & direct shipping. We do all of the work for consignors, including authenticating, using AI & machine learning to determine optimal pricing, photographing & listing their items, as well as handling shipping & customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts & receive free valuations.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements. GHR3736.