Customer Success is one of the most exciting businesses to be part of at GitHub today encompassing passionate professionals who are responsible for the GitHub customer experience from point-of-sale to renewal.
Our team is looking for an Incident Coordinator to respond to, coordinate, mitigate & resolve critical & high impact events & strategic escalations on behalf of our customers. Working within a specialist team, you will be responsible for building, directing & coordinating major customer issues & incidents with related activities of resolver teams across GitHub & taking lead on major incidents to ensure the business receives relevant communications/updates & service is restored against SLAs/SLTs.
Youll have 5-7 years of experience managing incidents, escalations, crisis events, or other relevant experience in a fast-tempo Support environment
Who We Are:
GitHub is the developer company. We make it easier for developers to be developers: to work together, to solve challenging problems, & to create the worlds most important technologies. We foster a collaborative community that can come togetheras individuals & in teamsto create the future of software & make a difference in the world.
Customer Obsessed - Trust by Default - Ship to Learn - Own the Outcome - Growth Mindset - Global Product, Global Team - Anything is Possible - Practice Kindness
Why You Should Join:
At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We've designed one of the coolest workspaces in San Francisco (HQ), where many Hubbers work, snack, & create daily. The rest of our Hubbers work remotely around the globe. Check out an updated list of where we can hire here: https://github.com/about/careers/remote
We are also committed to keeping Hubbers healthy, motivated, focused & creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too.
GitHub is made up of people from a wide variety of backgrounds & lifestyles. We embrace diversity & invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!
Please note that benefits vary by country. If you have any questions, please don't hesitate to ask your Talent Partner.