Hypebeast. started from a sneaker website founded by Kevin Ma in 2005 to a publicly listed media company in 2016. With a total reach of over 40.5M users across all platforms, The media group boasts a global readership across Asia Pacific, North America, Europe & more, with the flagship platform available in five languages. The group has expanded its publishing brands to a wider scope in recent years, encompassing Hypebeast & its multiple content distribution platforms, e-commerce store HBX & agency HYPEMAKER.
HBX (previously known as HYPEBEAST Store) commenced business in May 2012, is a one-stop news source for internet-savvy fashion enthusiasts & cultural tastemakers. HBX is the global e-commerce platform that targets male & female online shoppers between the age of 18 & 35, & primarily sells third-party branded clothing, shoes & accessories to customers.
We are seeking a Customer Experience Consultant to join our team! As the first point of contact, this position will be responsible for handling daily communications with our Global customers in a timely & professional manner. An understanding of how the e-commerce business operates will be beneficial to this role & the ability to work cross-functionally with all e-commerce departments will also be crucial. You will be working with a team to achieve set monthly revenue targets by providing exceptional customer service. So if you are a talented individual with a strong work ethic & are interested in establishing your career in e-commerce, then we want to meet you!