At Abacus, we're reimagining the way businesses move money, starting with the first real-time employee expense system. We're excited about building tools that are not only effective but enjoyable for everyone to use. Creating the best customer experience drives us - we love hearing everyday how what we're working on is saving our customers time & headaches. Making expense reports obsolete is only the beginning - join a team that is leading the charge in how businesses manage their cash flow.
The Director of Customer Success will be responsible for leading & inspiring the customer success organization (Success Managers, Implementation, & technical support) in all aspects of their work to retain recurring revenue & drive incremental growth, all while cultivating outstanding customer loyalty. The ideal candidate will have experience as both an individual contributor & leader/manager in a customer success organization, & will be well versed in interacting with & presenting to senior leadership within a business, including c-level executives, IT, finance, & operations departments. Internally at Abacus you will work across product, engineering, sales, & marketing to ensure successful growth & retention of our customers.