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Capsule // pharmacy delivery
 
New York City    Posted: Saturday, June 05, 2021
 
   
 
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JOB DETAILS
 

About Us:

Capsule is rebuilding the $425 billion pharmacy industry from the inside out with an emotionally resonant experience & technology that enables customized outcomes for patients, doctors, hospitals, insurers, & manufacturers. We are laser focused on creating the best healthcare experience for our customers & driving meaningful value & better outcomes for every participant in the healthcare system. Capsule has raised over $500MM from the best healthcare & technology investors in the world to pursue our mission of building a pharmacy that works for everyone. 



Our values are: everybody needs some looking after sometimes & winning together. People succeed in our culture when they are intensely focused on our customers, energized by accomplishing ambitious goals, & to push themselves & their teammates to be better. We work hard to teach & share our successes to help one another be successful. We anticipate our teammates needs & communicate early & often, using the input of our peers to operate both fast & right. We have tremendous ambitions & a lot of fun pursuing them if that excites you, wed love to have you join us.

About the Role:

As a Delivery Experience Associate, you will partner with our pharmacy operations, logistics, & other teams to ensure a frictionless & delightful delivery experience for our customers. You will be the primary point of contact between Logistics, Pharmacy Experience, & Pharmacy Operations teams across the nation while orders are in transit. 

  • Triage delivery related issues & resolutions, customer inquiries, & information updates.
  • Be a subject matter expert in final mile logistics & customer support.
  • Assist logistics teams in new markets as they scale in management of order volume & geographic territory.
  • Test & support the development & implementation of new logistics protocols & procedures.
  • Manage all communication with internal teams (Pharmacy Experience & Operations) & external stakeholders to ensure a seamless delivery experience. 

About You:

  • You take pride in enabling the best work of others on the team. You think ahead to anticipate the needs of your teammates & you give & get all the facts making it easy for others to make decisions.
  • You drive results in a way that makes everyone better. You accomplish ambitious objectives while uplifting the team around you. You're a magnet for team members looking to get better & be successful.
  • You work hard & want to have fun while you do so. You celebrate wins & remember to enjoy the journey as we build something iconic.
  • You can work both fast & right & don't view them as trade-offs. You understand when things require precision & accuracy & where 80% gets you to the desired outcome.
  • You thrive on being pushed & challenged. 
  • You communicate effectively both in written form & live / on your feet - you are not fazed by tough questions in the moment. 
  • You strike the right balance of putting enough work in to share something, but not going off into a corner for weeks at a time to polish something to perfection.
  • You operate like an owner & expect others to as well. You take personal responsibility & value personal responsibility in others. 
  • You check your ego at the door. You are interested in finding the right answer vs. always having the right answer. 

Requirements:

  • You have 1-3 years of experience in a customer focused role preferably within an Operations/Logistics environment. 
  • You have a strong service mindset & thrive in a fast-paced environment.
  • You are passionate about providing an excellent customer experience.

Capsule is committed to hiring the best team possible to build a pharmacy that works for everyone. We have a diverse set of problems to solve, & believe that we need a diverse set of perspectives to deliver the best possible solutions to those problems. We look for talent from a wide range of backgrounds - including but not limited to - race, age, sexual orientation, gender identity & expression, national origin, religion, disability, & veteran status.

 
 
 
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