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BentoBox // website services for restaurants
Product, Full Time    New York or Remote    Posted: Tuesday, June 08, 2021
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BentoBox empowers restaurants to own their presence, profits & relationships. The hospitality platform disrupts third-party services that come between the restaurant & the guest. BentoBox puts the restaurant first & offers tools that drive high-margin revenue directly through the restaurants website, including online ordering, catering & gift cards. BentoBox is trusted & loved by over 7,000 restaurants worldwide including The Meatball Shop, Joseph Leonard, Union Square Hospitality Group, Eleven Madison Park & many more. Learn more at

We are looking for a Director of Product Management to lead our e-commerce product line. This role will report to the VP of Product & will lead a significant portion of the BentoBox product suite, including our storefronts for online ordering, catering, gift cards, merchandise, & ticketed events, our dine-in order & pay product, & our payment request & events management tools. In addition to being responsible for our e-commerce product strategy & roadmap, the individual in this player-coach role will identify & execute on new opportunities & products in the e-commerce space. 

What Youll Do

  • Define the companys e-commerce product strategy & roadmap through customer discovery & market research in collaboration with e-commerce PMs & Product Designers
  • Manage & coach PMs on the e-commerce team -- one or two initially -- & hire for the team as needed in the future
  • Work with product design to brainstorm, prototype, & test new & innovative experiences & use learnings to iterate quickly
  • Drive customer research in order to identify pain points & collect usability feedback on new & existing e-commerce products 
  • Lead agile development ceremonies with an embedded engineering & product design team 
  • Get buy-in from stakeholders & manage rollouts impacting Customer Success, Operations, Marketing, & Sales
  • Define, monitor, & analyze product metrics for use in prioritization, iteration, & decision making
  • Clearly track & communicate product plans, trade-offs, & results to a wide range of audiences

What Youll Bring

  • 8+ years of user-facing product management experience
  • 4+ years of e-commerce experience
  • 2+ years of people management experience
  • Experience working with cross-functional teams including engineering & product design
  • Strong product intuition & experience solving customer pain points & breaking down ambiguous problems
  • Proven track record of successfully managing & shipping software
  • Great analytical skills & familiarity with e-commerce KPIs & analytics tools
  • Excellent communication & presentation skills, accommodating both engineers & business stakeholders
  • Ability to operate autonomously in a fast-moving, agile environment
  • Passion for the restaurant industry

Nice to Have

  • Familiarity with both online & on-premise restaurant technologies
  • Experience building & launching products from 0 to 1

What We Offer

  • Competitive salary + equity 
  • Health insurance (medical, dental, & vision) - BentoBox covers 100% of healthcare premium costs
  • 401k plan with company match
  • Life insurance & disability plans 
  • Commuter benefits
  • Flexible vacation plan
  • Paid parental leave
  • Professional development opportunities, including a yearly learning stipend
  • Perks when dining with BentoBox customers such as tip reimbursement
  • Making a positive impact on the hospitality community

BentoBox is committed to fostering, cultivating & preserving a culture of diversity, equity, & inclusion.

BentoBox provides equal employment opportunities to all employees & applicants for employment & prohibits discrimination & harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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