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Via // on-demand transit
New York    Posted: Tuesday, September 01, 2020
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As a Via Customer Operations Associate Principal, you will have the opportunity to gain broad exposure to entrepreneurship, service operations management, & product development. You will work directly with our senior Operations team.

What You'll Do

  • Contribute to product development, both internal & customer-facing
  • Create & implement online service solutions for new & existing lines of business
  • Uncover opportunities for efficiency & execute changes to realize improvements in both user experience & financial performance
  • Utilize proprietary technology to monitor Vias operation in real time & ensure its smooth execution
  • Serve as point of contact for drivers & customers to preempt & respond to operational issues
  • Conduct in-depth research & analysis as Via expands to additional markets

Who You Are

  • Effective at managing multiple tasks simultaneously & comfortable taking on responsibility
  • Meticulous & vigilant, with a high level of attention to detail
  • Team player that thrives working with diverse teams across all Via offices
  • Analytical & obsessed with numbers; youre comfortable manipulating data with platforms such as Excel, Tableau, and/or Looker 
  • Problem solver; you dont accept the status quo & are always looking for creative solutions
  • Excellent communicator with a knack for always finding the right tone
  • Obtained a Bachelor's degree

What Catches Our Eye:

  • At least 3 years of experience at a startup, consulting firm, or in a similarly fast-paced environment; management experience is a plus.
  • Demonstrated record of entrepreneurial achievement and/or leadership

At Via, we're on the cutting edge of mobility. Were building revolutionary technology thats changing the way people get around. It's on-demand transit on a mass scale, a smarter transportation thats friendly to our planet. From on-demand autonomous shuttles in Australia to dynamically routed bus fleets in Singapore, our sophisticated operating system is powering transportation in the worlds biggest cities & is sought after by prominent transportation players globally. Weve provided more than 50 million shared rides already, & were growing at an astonishing rate. We have offices in more than 15 countries & deployments in more than 50 markets, with a goal of hundreds of deployments within the next two years. If youre someone who relishes wearing multiple hats, never backs down from a challenge, & loves getting things done, wed love to hear from you!

Via offers above market compensation packages & benefits, including equity, health insurance, & relocation assistance.

Via is an equal opportunity employer.

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