Events  Classes  Jobs 
    Sign in  
Katerra // procurement & logistics for construction industry
Scottsdale, AZ    Posted: Saturday, February 01, 2020
Apply To Job

KATERRA exists to help transform construction through technology - every process & every product.

We provide end-to-end building services, creating new efficiencies between design, engineering, construction, project management, & more. Our integrated teams apply the principles of technology & manufacturing to the building industry, bringing fresh minds & innovative approaches to remove unnecessary time & costs from construction projects.

At KATERRA, we lead from every seat. Our ideal team members are self-starters that embrace ambiguity, think big, & bring their own uncompromising standards of excellence.

Warranty Analyst

This position will be accountable for performing warranty support activities according to our published warranty terms & conditions, & for meeting or exceeding established team performance goals. In addition to external customers, this position will regularly work cross-functionally with Project Managers, Self-Perform Teams, Labor Procurement Managers, Direct Material Sales, Material Managers, Field Quality, Logistics, IT, Finance, & the Direct & Indirect Sourcing teams.

Essential Duties & Responsibilities

  • Warranty Claim Management: Resolving customers warranty claims for material & workmanship defects. Coordinating with Katerra field teams, or authorized service partners, for labor & materials to facilitate repair & replacement activities is the Analysts principal responsibility.
  • Case Management: Managing requests, answering questions, & providing claim status updates to customers.
  • Warranty Master Data: Ensuring products have warranty entitlement information loaded in warranty lifecycle management tools.
  • Warranty Lifecycle Management: Providing feedback to Engineering, Product Design, Sourcing, & Quality on failure modes & frequencies.
  • Process Engineering: Participate in continuous process improvement efforts & standardize work development for the team.
  • Katerras Warranty Team provides support for all major lines of business, including new construction, renovation, & direct material sales.
  • We develop terms & conditions & warranty processes for construction materials, finished goods, workmanship, major mechanical, electrical, & plumbing systems; building envelope weatherproofing, & long-term structural warranties.
  • The Warranty Teams customers include property management companies, general contractors, & individual end-users.

Required Skills & Experience

  • Intermediate to Advanced level of prior experience supporting the residential, multi-family, or hospitality construction industries in a Customer Support or Warranty Support role
  • Ability to communicate effectively with external customers & authorized service partners
  • Confident working independently & cross-functionally to drive solutions
  • Experience with an enterprise CRM case management platform such as Salesforce, Microsoft Dynamics, SAP Qualtrics, Oracle Digital Assistant, Adobe Marketo, HubSpot, NetSuite CRM, Zendesk, etc.
  • Experience with SAP
  • Microsoft Excel intermediate to advanced skills
  • Demonstrated ability to get results

Preferred Skills & Experience

  • Degree in Business, Supply Chain Management, Construction Management, or related fields
  • Familiarity with Lean Manufacturing concepts
  • SAP superuser
  • Experience setting up or customizing a CRM platform
  • Prior experience with warranty lifecycle management software tools, such as Mize, Tavant, Pega, PTC, or PCMI
  • Energized by Katerras explosive growth
  • A positive outlook on life
  • Insatiable curiosity
  • The ability to regularly make their teammates smile

Please note that KATERRA does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, KATERRA will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, KATERRA explicitly reserves the right to pursue & hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of KATERRA.

Apply To Job
© 2020 GarysGuide      Terms