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Katerra // procurement & logistics for construction industry
 
Scottsdale, AZ    Posted: Saturday, February 01, 2020
 
   
 
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JOB DETAILS
 

KATERRA exists to help transform construction through technology - every process & every product.

We provide end-to-end building services, creating new efficiencies between design, engineering, construction, project management, & more. Our integrated teams apply the principles of technology & manufacturing to the building industry, bringing fresh minds & innovative approaches to remove unnecessary time & costs from construction projects.

At KATERRA, we lead from every seat. Our ideal team members are self-starters that embrace ambiguity, think big, & bring their own uncompromising standards of excellence.

Warranty Analyst

This position will be accountable for performing warranty support activities according to our published warranty terms & conditions, & for meeting or exceeding established team performance goals. In addition to external customers, this position will regularly work cross-functionally with Project Managers, Self-Perform Teams, Labor Procurement Managers, Direct Material Sales, Material Managers, Field Quality, Logistics, IT, Finance, & the Direct & Indirect Sourcing teams.

Essential Duties & Responsibilities

  • Warranty Claim Management: Resolving customers warranty claims for material & workmanship defects. Coordinating with Katerra field teams, or authorized service partners, for labor & materials to facilitate repair & replacement activities is the Analysts principal responsibility.
  • Case Management: Managing requests, answering questions, & providing claim status updates to customers.
  • Warranty Master Data: Ensuring products have warranty entitlement information loaded in warranty lifecycle management tools.
  • Warranty Lifecycle Management: Providing feedback to Engineering, Product Design, Sourcing, & Quality on failure modes & frequencies.
  • Process Engineering: Participate in continuous process improvement efforts & standardize work development for the team.
  • Katerras Warranty Team provides support for all major lines of business, including new construction, renovation, & direct material sales.
  • We develop terms & conditions & warranty processes for construction materials, finished goods, workmanship, major mechanical, electrical, & plumbing systems; building envelope weatherproofing, & long-term structural warranties.
  • The Warranty Teams customers include property management companies, general contractors, & individual end-users.

Required Skills & Experience

  • Intermediate to Advanced level of prior experience supporting the residential, multi-family, or hospitality construction industries in a Customer Support or Warranty Support role
  • Ability to communicate effectively with external customers & authorized service partners
  • Confident working independently & cross-functionally to drive solutions
  • Experience with an enterprise CRM case management platform such as Salesforce, Microsoft Dynamics, SAP Qualtrics, Oracle Digital Assistant, Adobe Marketo, HubSpot, NetSuite CRM, Zendesk, etc.
  • Experience with SAP
  • Microsoft Excel intermediate to advanced skills
  • Demonstrated ability to get results

Preferred Skills & Experience

  • Degree in Business, Supply Chain Management, Construction Management, or related fields
  • Familiarity with Lean Manufacturing concepts
  • SAP superuser
  • Experience setting up or customizing a CRM platform
  • Prior experience with warranty lifecycle management software tools, such as Mize, Tavant, Pega, PTC, or PCMI
  • Energized by Katerras explosive growth
  • A positive outlook on life
  • Insatiable curiosity
  • The ability to regularly make their teammates smile

NOTICE TO THIRD PARTY AGENCIES:
Please note that KATERRA does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, KATERRA will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, KATERRA explicitly reserves the right to pursue & hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of KATERRA.

 
 
 
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