Medallia is the pioneer & market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding & management of experience for candidates, customers, employees, patients, citizens & residents.
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person & every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.
We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.
At Medallia, we hire the whole person.
Medallia is the global leader in Customer Experience Management. Our mission is to create a world where companies are loved by their customers; where organizations see you as a person & not just their next sale. We do this by building a bridge between hundreds of companies & billions of customers, around the world, enabling access to your eyes, ears, & hearts, so they may design & deliver extraordinary experiences, every single day. Join us!
THE FUNCTION: Medallia's Partner Enablement group is building an extraordinary delivery capability to help Medallia continue to deploy its world-class platform at scale. This group will enable partners to be successful in delivering value via Medallia's software solutions, while Medallia continues to set global CEM & partner delivery standards.
THE ROLE: As a Practice Success Lead, you will be responsible for ensuring Partners create a well established Medallia delivery capability & Practice that are proficient in helping customers maximize the value of Medallia's solution in driving their CX Strategy. In this role, the individual will also have oversight across a Partner's overall account portfolio & work with key Partner & Medallia stakeholders to ensure the customer's success is realized through the delivery of Medallia's Solution via the Partner. In addition, the role will require you to support Medallia & Partners in joint sales efforts to validate services scope & program design components to ensure a scalable & high-quality solution.