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Pluralsight // developer training by experts
 
   Posted: Tuesday, December 10, 2019
 
   
 
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JOB DETAILS
 

Job Description

The Documentation team, under Pluralsight Support, creates quality customer-facing documentation on help.pluralsight.com. We work across this fast-growing company with Product, Product Marketing, & other teams to drive positive customer experiences & facilitate self-serve solutions. At Pluralsight, we're changing the way technology professionals & teams learn, evolve, & deliver.

Who you're committed to being:

  • You are detail-oriented, persistent, & methodical

  • You enjoy serving customers & can adapt easily to change

  • You ask the right questions to get a complete understanding of a situation

  • You like to explore or think through the logic of how things work

  • You like to understand a desired outcome, get the context, & then work carefully to deliver the result

  • You're open to others' viewpoints, & enjoy viewing situations from another perspective

  • You enjoy writing & explaining processes to others

Where you'll advise:

  • You will create articles for the Help Center (help.pluralsight.com) & internal documentation.

  • You will test product features & review existing articles to ensure documentation is correct

  • You will meet regularly with cross-company partners to understand detailed nuances of new & updating product features

  • You will follow & contribute to team process for reviewing, removing, or adding new documentation

  • You will create, train, & review on product & internal support documentation processes & standards

  • You will advise on self-serve systems to optimize our customer experience, including recategorization, terminology, & tools

Experience you'll need:

  • Junior student majoring in English, Technical documentation, Communications, Journalism, UI/UX, or related fields.

  • Experience collaborating with teams to achieve a common goal

  • Experience writing process-driven documentation

  • Experience in customer service & taking a customer's point of view

  • Curiosity & willingness to question processes & systems

  • Strong interpersonal communication & diplomacy skills

  • Desire to understand new or unfamiliar technical systems, processes, & terminology

Working at Pluralsight

Founded in 2004 & trusted by Fortune 500 companies, Pluralsight is the technology skills platform organizations & individuals in 150+ countries count on to create progress for the world.

Our platform helps technologists master their craft & take control of their careers. We empower businesses everywhere to build adaptable teams, speed up release cycles & become scalable, reliable & secure. We come to work everyday knowing we're helping our customers build the skills that power innovation.

And we don't let fear, egos or drama distract us from our mission. Our mission to democratize technology skills is what drives us & our values are at the helm of how we work together. It's our commitment to practicing them day in, day out that enables our performance. We're adults, & we treat each other that way. We have the autonomy to do our jobs, transparency to eliminate office politics & trust each other to do the right thing. We thrive in an environment with creativity around every corner, challenges that keep us on our toes, & peers who inspire us to be the best we can be. We bring different viewpoints, backgrounds & experiences, & united by our mission, we are one.

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Additional Information

All your information will be kept confidential according to EEO guidelines.

 
 
 
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