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Team Lead, Social Strategy & Operations

Who we are

DoubleVerify is the leading independent provider of marketing measurement software, data & analytics that authenticates the quality & effectiveness of digital media for the world's largest brands & media platforms. DV provides media transparency & accountability to deliver the highest level of impression quality for maximum advertising performance. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

What youll do

As a Team Lead on the Social Strategy & Operations team  you will be accountable for the people management of a regional team specializing in social in addition to strategically overseeing your regions book of business. You will work very closely with management & cross department teams such as Sales, Account Management, Product Management, & Marketing to ensure delivery of world-class solutions & service. The Team Lead plays an integral role in recommending & implementing strategies for driving ongoing product & process enhancements. The Team Lead is also responsible for educating customers & team members on all aspects of the DoubleVerify product suite & how products can be leveraged to meet their goals & objectives.

  • Development & oversight of regional team of social specialists
  • Evaluate team & individual performance against personal goals
  • Consistently aim to improve customer satisfaction as it relates to the DoubleVerify services & processes
  • Manage and/or participate in ongoing process improvement initiatives
  • Provide strategic & tactical service to complex, high touch customer base
  • Oversee regional portfolio, supporting Sales in identifying growth opportunities & up-sell potential within existing client base
  • Ensure the quality of services & solutions, including satisfactory resolution of all support requests, & troubleshooting of all escalated issues
  • Understand & effectively communicate DoubleVerifys value proposition, technology, & partnerships as relates to growth of current & prospective client accounts
  • Develop & maintain strong relationships with internal stakeholders across Product, Commercial, & Marketing
  • Develop & maintain strong relationships with strategic clients across senior & mid-management levels
  • Participate in client meetings to understand partner goals & objectives
  • Manage & participate in ongoing process improvement initiatives
  • Attend offsite meetings, conferences & industry events as necessary

Who you are

  • 5+ years in a customer facing & customer support role with experience in the online media industry
  • 2+ years of direct team management in a fast-paced, transactional environment with a deep understanding of the online media/advertising industry
  • Bachelor's degree from an accredited university
  • Exceptional working knowledge of Microsoft Excel & PowerPoint
  • Salesforce experience, including Salesforce design & development as relates to business process
  • Strong process management & analytical skills
  • Strong organizational skills, rigorous attention to detail, drive for excellence, & a positive can-do approach
  • Proven ability to balance the need of the customer while maintaining corporate objectives
  • Ability to work with internal & external customers to find solutions to challenges
  • Passion & desire to play a key role in driving new business to success in the advertising technology space
  • Ability to conduct business in multi languages is highly desirable
 
 
 
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