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Convene // conference & meeting spaces
Product, Full Time    New York, New York    Posted: Tuesday, December 10, 2019
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Were seeking a Production Manager to join our Operations team. The Production Manager will report directly to the Assistant General Manager.

What youll do:

The Production Manager is responsible for planning & coordinating multiple events & on-site programs, supervising the work of production specialists & operations staff, & providing support & assistance with all 3rd party catering activities. We are looking for someone that can effectively lead the production team & build meaningful relationships with our clients. In this role, you will also serve as the liaison between facility users & the facility staff, service providers, & other stakeholders.

  • Serve as liaison between clients & operations
  • Effectively communicate both verbally & written, with all level of associates, clients, & all Convene departments in an attentive, friendly, courteous, & service-oriented manner
  • Effectively listen to, understand, & clarify concerns raised by associates & clients
  • Comply with Convene regulations to encourage safe & efficient conference center operations
  • Work closely with Sales Department; prepare pre-program cost estimates, room diagrams & photos, & facility insights; assist relationship managers in getting clients through the contract phase
  • Communicate with clients to determine program needs via site visits & pre-conference meetings when necessary; manage planning process from start to finish
  • Profitably manage services provided by Convene while upholding contracted agreements
  • Create & maintain detailed event documentation for each booking
  • Responsible for creation & distribution of PEOs (Program Execution Orders), program diagrams, & invoices
  • Accountable for Convene registration desk & related processes, such as check-in
  • Work in conjunction with building management & building security; manage day-to-day operations accordingly
  • Conduct daily site inspections of all conference center areas for cleanliness & maintenance & monitor quality of service in conference center operations
  • Build high-energy relationships with clients & participants & assist with all requests during
  • Supervise proper calculation of all program checks & ensure client approval & signatures
  • Ensure collection of all program balances
  • Maximize efforts toward productivity, identify problem areas & assist in implementing solutions
  • Conduct weekly production meeting & daily PEO meeting
  • Ensure preparation of required reports, including (but not limited to) associates schedules & quarterly action plans
  • Conduct ongoing training of Production Specialists
  • Must be able to multitask & prioritize departmental functions to meet deadlines
  • Maintain regular attendance in compliance with Convene standards, as required by scheduling, which will vary according to the needs of the conference center
  • Perform additional duties as requested by General Manager
  • Administrative support

What we look for:

  • Minimum Bachelors Degree in Hospitality or related field
  • Minimum 3 years experience in hospitality, including some previous supervisory experience
  • Ability to lead other team members
  • Ability to work effectively with clients
  • Flexible & long hours sometimes required
  • Ability to move, lift, carry, push, pull & place objects up to 25 pounds without assistance
  • Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping
  • Ability to stand, sit, or walk for an extended period of time

Who We Are:

Convene designs & services premium places to work, meet, & host inspiring events. Through strategic partnerships with prominent commercial landlords, Convene operates a network of hospitality-driven locations in Class A office buildings across major cities. Convene has raised $260M in equity funding to date, & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by both & Fortune Magazine.

For more information: Take a peek into Convenes NYC headquarters & learn more about our award-winning culture in NASDAQs Cultural Capital web series, take a tour of our largest location, & read a case study on how Convene has reinvented commercial real estate.

Recent Accolades

  • Certified Great Place to Work 2017-2020
  • 2019 Fortune Magazine #7 Best Workplace in New York
  • One of Magazines Best Workplaces 2018
  • 2018 Fortune Magazine Best Small & Medium Workplaces U.S.
  • 2017 Fortune Magazine #11 Best Workplace in New York
  • One of LinkedIns Most In-Demand Startups
  • One of Forbes Most Promising Companies
  • One of Crains New York Fastest Growing Companies

Were Here For You:

At Convene, youll receive:

  • Excellent health coverage for you & your family
  • Medical & insurance navigation support
  • Generous paid time off, including an extra day off during the month of your birthday
  • 401K match
  • Discounts on phone plans & gym memberships
  • Professional development support
  • Access to healthy meals & snacks at work

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives.

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