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Convene // conference & meeting spaces
 
New York, New York    Posted: Friday, September 17, 2021
 
   
 
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JOB DETAILS
 

Were seeking a Service Manager to join our Operations team. The Service Manager will report directly to the General Manager

What Youll Do:

The Service Manager is responsible for assuring the success of all programs, while maintaining a profitable operation & high-quality products & service levels. He/she is expected to share ideas to promote business; reduce employee turnover; maintain revenue & payroll budgets; & meet budgeted productivity while keeping quality consistently high.

  • Supervise & set up the service of culinary in a quick & efficient manner to participants & ensure that it follows The Program Execution Order
  • Supervise the service team & support staff including setup, utilities, maintenance, & security
  • Coordinate culinary service between the culinary team & service team
  • Keep culinary informed of accurate counts
  • Review menu/service with production & culinary teams
  • Enforce all rules & regulations & ability to carry out all safety & emergency programs
  • Monitor all beverage consumption
  • Follow all health & safety regulations & ensure sanitation & cleanliness of service areas

What We Look For:

  • College degree
  • Minimum of 2 or more years of progressive experience in a conference center or a related field
  • Previous supervisory responsibility preferred
  • Strong knowledge of service standards, & different service types
  • Knowledge of food & beverage preparation techniques, health department rules & regulations, liquor laws & regulations
  • Be involved in and/or conduct ongoing training of service specialist to maintain standards of service
  • Manage opening and/or closing inspection duties
  • Maintain service cleanliness in front & back of the site
  • Ensure positive overall client satisfaction
  • Ability to interact with guests and/or associates in a courteous, empathetic & discreet manner
  • Adhere to basic hygiene procedures & grooming standards
  • Flexible & long hours sometimes required
  • Move, lift, carry, push, pull, & place objects weighing less than or equal to 25 pounds without assistance
  • Reach overhead & below the knees, including bending, twisting, pulling, & stooping. Stand, sit, or walk for an extended period of time

Who We Are:

Convene designs & services premium places to work, meet, & host inspiring events. Through strategic partnerships with prominent commercial landlords, Convene operates a network of hospitality-driven locations in Class A office buildings across major cities. Convene has raised $260M in equity funding to date, & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by both & Fortune Magazine.

For more information: Take a peek into Convenes NYC headquarters & learn more about our award-winning culture in NASDAQs Cultural Capital web series, take a tour of our largest location, & read a case study on how Convene has reinvented commercial real estate.

Recent Accolades

  • Certified Great Place to Work 2017-2020
  • 2019 Fortune Magazine #7 Best Workplace in New York
  • One of Magazines Best Workplaces 2018
  • 2018 Fortune Magazine Best Small & Medium Workplaces U.S.
  • 2017 Fortune Magazine #11 Best Workplace in New York
  • One of LinkedIns Most In-Demand Startups
  • One of Forbes Most Promising Companies
  • One of Crains New York Fastest Growing Companies

Were Here For You:

At Convene, youll receive:

  • Excellent health coverage for you & your family
  • Medical & insurance navigation support
  • Generous paid time off, including an extra day off during the month of your birthday
  • 401K match
  • Discounts on phone plans & gym memberships
  • Professional development support
  • Access to healthy meals & snacks at work

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives.

 
 
 
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