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Convene // conference & meeting spaces
New York, New York    Posted: Tuesday, June 11, 2019
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WorkPlace Host

Who We Are:

At Convene, we're building a company that embraces visible & invisible diversity, encourages healthy integration of personal goals & professional development, & fosters community. Our team's evolution, values & culture have been at the forefront of what we do since our founding. With the meetings & office market growing rapidly & showing no signs of stopping, we are constantly evolving & growing our offerings from hosting meetings & events to providing a full suite of offerings for flexible co-working spaces.

What Youll Do:

The Welcome Desk Receptionist role will be responsible for greeting all Convene guests, including WorkPlace members & visitors, Meetings clients & attendees, & vendors. In addition, this individual will maintain the organization & zoning of the Welcome Desk & support the WorkPlace Experience Manager(s) with administrative responsibilities.

  • Warmly welcome & greet all guests, WorkPlace members, clients, meeting attendees, & vendors with appropriate verbal & body language
  • Ensure welcome area is clean, organized, & zoned
  • Assist WorkPlace Experience Manager with new member move-in/outs
  • Lead check-in process for member & client registrations
  • Working aside Main Building Lobby Security to ensure seamless Welcome experience for Convene guests
  • Assists with becoming a subject matter expert regarding property information, neighborhood information, & all of our offerings, products, policies, & procedures
  • Provide WorkPlace administrative support as needed, including but not limited to:
  • Tracking & submitting vendor invoices & property expenses
  • Managing visitor & client check-in processes at the reception desk.
  • Provide directions to meeting rooms & event spaces
  • Support the WXM with managing internal ticket items
  • Coordination of COIs, point of contact for repair & maintenance, & liaison for guest inquiries/questions
  • Answering all incoming questions & requests via phone, email and/or in-person at welcome desk; directing incoming questions & requests to the appropriate party
  • Handling all daily incoming & outgoing mail for the property
  • Manage & retrieve packages for workplace members
  • Manage key card activation/deactivation for WorkSuite & Individual members
  • Helps to maintain property organizational systems & inventory

What We Look For:

  • Acute Awareness of Self & Others
  • Emotional Intelligence
  • Dynamic Communication
  • Customer Focus
  • High Energy Relationships
  • Problem solving/Decision making
  • Business & Hospitality Acumen
  • 2 years of customer service and/or hospitality experience
  • Effective verbal & written communication with all level of employees & clients; exhibiting GRIT in all interactions
  • Communication & Proven leadership skills
  • Strong organizational skills & attention to detail
  • Guest-oriented & service minded
  • Proficient with MS Office (Word, Excel, PowerPoint)
  • Flexible hours required
  • Ability to move, lift, carry, push, pull & place objects up to 45 pounds without assistance
  • Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping
  • Ability to stand, sit, or walk for an extended period of time

About Convene:

Convene ( designs & services premium places to work, meet, & host inspiring events. Through strategic partnerships with prominent commercial landlords, Convene operates a network of hospitality-driven locations in Class A office buildings across major U.S. cities, with plans to expand globally. Convene has raised $260M in equity funding to date, & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by both & Fortune Magazine.

  • Founded in 2009
  • Locations in New York City, Boston, Philadelphia, Washington, D.C., Los Angeles, Chicago & plans to expand globally
  • Launched Convene Workplace in 2017
  • Ranked #11 Workplace in New York in 2017 by Fortune Magazine
  • Ranked #30 in 2017 LinkedIn Annual List of Industry Disruptors
  • 2018 Great Places to Work US
  • 2018 Fortune Magazine Best Workplaces NY

In everything we do, we strive to put the people we do it for first. This starts internally: we believe our values drive behaviors to create culture. Together were building a culture that embraces diversity & learning, humility & gratitude. At the same time, we try not to take ourselves too seriously & strive for a healthy integration between work & personal pursuits.

Benefits You Can Expect As A Convene Employee:

  • Generous professional development policy that includes funds earmarked for each employee's discretionary professional growthHave a conference you want to attend? A class you want to take? If it's helping take your career to the next level, we support it. Each employee is required to have 65 hours of learning per year
  • Supportive work environment & a leader who is focused on your professional growth
  • Company events that highlight our team's passions & hobbies
  • Healthy snacks

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives.

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