Bluecore is a marketing technology company that's reimagining how the world's fastest growing retail brands transform casual shoppers into lifetime customers. Through our patented retail data model & the recent release of Bluecore Communicate & Bluecore Site, we replace manual processes with an intelligent, AI-driven workflow. We are credited with doubling email revenue, & increasing customer retention for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora, & Bass Pro Shops. We have been recognized as one of the Best Places to Work by Glassdoor and ranked No. 241 on the 500 List, the most prestigious ranking of the nation's fastest-growing private companies.
The Product Support team at Bluecore is committed to delivering quality products & services by holding each other accountable & always being open & honest. Our function is globally distributed so that we can provide top-notch 24/7/365 technical product support & enablement for both internal & external customers. We use curiosity & creativity to drive ourselves & our customers towards higher levels of success while fostering a fun & collaborative environment.
We are looking for a passionate, creative, & highly competent Product Support Manager to lead our US-based team. Your job is to empower our Product Support Engineers to do their best work & make the lives of our customers better when it comes to getting more out of our product. This is an integral role at Bluecore as you will interface with several internal cross-functional departments on both R&D & customer-facing functions to help work through any challenges our customers have with our product & ultimately make them want to shout from the rooftops about how much they love Bluecore.
The R&D team at Bluecore is motivated by customer performance, providing business solutions & identifying opportunities for customers to extend the use of Bluecore products & services to help achieve maximum benefits. You will be working directly with a wide variety of customers at some of the most innovative companies in the world, helping them extend their usage of Bluecore to help their eCommerce shoppers have a better online experience.
The ideal candidate is a customer-centric, out-of-the-box thinker who loves solving challenges for our customers & is organized, resourceful, & tenacious. We are a growing company with an all hands on deck & roll up your sleeves work ethic.