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Our mission? To create the finance solution all businesses love. Our means? Technology, elegant design, & an outstanding sense of customer care. At Qonto, we believe that great service comes from great thinkers. That's why we strive to provide the right environment that allows you to excel in your work. Check out this video to learn about our working ethos: The Qonto Way

Alexandre and Steve launched Qonto in July 2017, & the team has achieved great things since then:
- Market leader for online SME banking in Europe
- 220,000 SME clients
- Outstanding customer satisfaction (App Store | Google Play | TrustPilot)
- Recognized as one of the best startups to work for (LinkedIn | Glassdoor)
- €622 million raised so far with a €4.4 billion valuation after Series D
- International investors including Valar, Alven, Tencent, DST Global, Tiger Global, TCV, Alkeon, Eurazeo, KKR, Insight Partners
- 4 offices in Paris, Berlin, Milan, & Barcelona
- And 500+ happy Qontoers building a finance solution businesses love to use

Our values:
Ambition | We tackle big challenges. No matter what
Teamwork | We create momentum by working together, at the same speed
Mastery | We pursue excellence through continuous learning. We face challenges with humility. Every day
Integrity | We're open. We're honest. And we earn the trust of our clients & each other

As our Lead Banking Operations - Cards & Checks, you will manage the compliance of operations events on payments accounts linked to cards, checks, & cash collection in order to ensure high quality & secure processing while meeting customer expectations.

Directly reporting to Amaury, our Head of Banking Operations, you will join the Banking Operations Team (30+ people) & will have the opportunity to lead 6 people directly (+ external consultants) on a strategic scope for Qonto.

‍‍As a Lead Banking Operations - Cards & Checks at Qonto, you will

Manage the production of the cards & checks team, its partners & optimize processes with the aim of bringing together cards disputes, along with checking processes & cash collection of debtor accounts
Organize relationships with external partners to protect Qonto's & our customers' interests
Participate in cross-functional projects & support the development needs of the operations in line with Qonto's objectives

What you can expect

• Be hands-on in solving problems & designing new processes
• Work in a scaling & international environment
• A chance to grow & nurture our Banking Operations team

About You

Experience: You have at least 3 years of experience in payment & the first experience in management.  
Leadership: you know how to motivate & make your team grow
Mastery: You are familiar with card payment systems, ideally within a banking environment
Hands-on: You are ready to get involved & dive into the production lines
• Cross-functional teamwork: You are able to collaborate efficiently with different departments
Analytical skills: You are able to break down problems & find solutions
Languages: You are fluent in English & French
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