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1stdibs // online marketplace for beautiful things
New York City - Astor Place    Posted: Tuesday, September 15, 2020
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The Logistics Claims Coordinator works with the Logistics team to ensure all transit claims are evaluated & processed in a timely manner. Reporting to the Carrier Manager, the Logistics Claims Coordinator will own each claim from evaluation to final resolution.

What you'll do

  • Claims Processing & Completion:
    • Understand 1stdibs carrier liability contract (particularly individual carrier liability limits), 1stdibs marine cargo policy, & packaging standard. 
    • Evaluate, process & submit carriers claims (white gloves/freight/parcel) to our transportation partner & 1stdibs insurance company.
    • Work with internal team (Logistics, Buyer Protection & Client Services) from claim identification & submission to final resolution.
    • Communicate all claims activity & payments to the Accounting Team
  • Reporting & Escalation:
    • Own each claim from identification & submission to final resolution
    • Report & escalate anomaly in claim
    • Analyze claim trend & pass the data along to Carrier Manager
    • Monitor outstanding claims invoices & current payment status while providing updates to both 1stdbs Accounting & the Carriers/Packers

What you'll bring

  • Bachelors Degree
  • 1-2 years experience in logistics, operations, supply-chain or claim processing
  • Thoroughness & attention to detail
  • Intermediate Microsoft Excel
  • Salesforce & Looker experience preferred
  • E-commerce experience a plus
  • Strong interpersonal, analytical & communication skills, with the ability to build & maintain strong relationships internally & externally

1stdDbs is the worlds largest online luxury marketplace for rare & desirable objects. It has become the go-to source for the world's leading interior designers & consumers to find antiques, furniture, jewelry, vintage fashion & fine art.

Backed by Benchmark Capital, Insight Venture Partners, Index Ventures, Spark Capital & Alibaba, 1stDibs is a unique blend of expert curators & seasoned Internet executives from companies including Amazon, Google, eBay,, PayPal, & Twitter.

1stDibs is an equal opportunity employer. We celebrate diversity & we are committed to creating an inclusive environment for all employees.

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