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Away // travel brand & luggage
New York    Posted: Thursday, September 05, 2019
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At Away, we believe in constant iteration & improvement to deliver transformative travel experiences. As part of our own transformative journey, we are implementing an Enterprise Resource Planning system (ERP). The Global Operations team is seeking a seasoned operations & supply chain leader to act as our Operations ERP Director.

The Operations ERP Director will be a key member of the Global Operations team while they are embedded full time with a cross-functional team dedicated to the ERP implementation. The Operations ERP Director will be responsible for making sure process & system decisions are made in a way that sets up Away for long-term, successful, sustainable growth. As part of the overall ERP effort, the Operations ERP Director will have shared responsibility to ensure the ERP implementation happens on time, on budget, with the right process & systems readiness, & that the change successfully sticks. Upon successful implementation of the ERP, it is anticipated that this person will transition into a functional Operations role. Success in this position will require a balance of rolling-up-sleeves detail-orientation, process-orientation, problem solving, communication (written & verbal), influence (across all levels), translating processes into systems, & action-orientation. Extensive, end-to-end Operations & supply chain experience with physical products for a global brand is essential.

This position reports to the Vice President of Global Operations & is based out of our headquarters in Soho, NYC.

What You'll Do:

  • Be the Operations team point person on the ERP project, lasting approximately 12 months, resulting in successful implementation of the ERP
  • Deeply understand every step of the current & future state Operational processes at Away, the scope of which starts at product development & runs through delivery - including returns
  • Manage budgets, timelines, resources, scope, & decision-making in partnership with the ERP implementation team & Operations leadership
  • Work with Operations team members, & cross-functional team members, to create future state processes that set up Away for successful & sustainable growth
  • Translate process requirements into business systems
  • Lead use case creation, testing, & business readiness activities related to the ERP implementation
  • Be a change leader, ensuring your Away teammates are ready for, & enthusiastically embrace, the ERP journey
  • Foster & model a culture of transparency & clear communication so that every individual touched by the ERP implementation understands exactly what is happening, when, why, & with what positive impact
  • Relentlessly provide solutions that proactively clear any road blocks
  • Provide a calm, reliable, reassuring leadership presence to the team
  • Teach your Away teammates new & more efficient methods of working that leaves them surprised & delighted

Who You Are:

  • 8+ years of experience in global operations & supply chain management, with a demonstrated track record of deeply understanding end-to-end operations
  • Must have direct to consumer brand experience
  • Must have experience playing a leading role in one or more successful ERP implementations
  • You are metrics oriented & use a data-driven approach to strategy & execution
  • Your project management & organizational skills are unparalleled
  • Your colleagues recognize you as a benchmark written & verbal communicator
  • You are always reliable & relentlessly focused on being better, faster, & more effective
  • You are a highly proactive identifier of improvement & optimization opportunities; every time you are introduced to an existing process, you immediately ask is this the best way to do this to meet our goals?
  • You thrive in a fast paced environment that requires continual multi-tasking & prioritization

Youll love working at Away because:

  • We travel. We encourage you to take time to recharge outside of the office. Youll have generous PTO to explore new places & access to Away products to ensure your travels are seamless. And once youre here for three years, youll earn a sabbatical & a bonus to take a well-deserved trip.
  • Were not just employees. Were people. We offer insurance coverage (health, vision, & dental), tax savings plans for retirement, dependent care, commuter benefits, reimbursements to incentivize you to work out, generous & inclusive parental leave, & a kitchen stocked with organic snacks & coffee.
  • Well invest in your career. Our companys growing quickly, & well give you the opportunity to do the same. Youll have access to a number of professional development opportunities so that you can keep up with the companys evolving needs.
  • Were creating an environment where everyone can thrive. Our customers are global & diverse, so were building a team that is, too. Through initiatives like our employee resource groups, our new office in downtown Manhattan, & more, were building the cultural foundation that gives people the emotional & physical space to bring their best selves to work.
  • We offer competitive compensation packages. We deeply value the talent our team brings to the table, & believe that fair & equitable total compensation packages are part of our commitment to everyone who works here.
  • And so much more! You can bring your dog to work. Well give you money every month to grab coffee with coworkers. We have weekly team lunches & regular happy hours. We organize ways to give back to our local communities.

About Away

Away ( is a modern lifestyle brand creating thoughtful products designed to transform travel

Since our launch in February 2016, we have become one of the fastest growing consumer brands in the world. We have sold millions of travel products, grown from a team of four to over 250, expanded shipping to nearly 40 countries, opened seven stores across two countries, & launched several new products & experiences that are inspiring more people to travel the world. And we know thats just the beginning!

In just over three years, we have already been twice named one of Fast Companys Worlds Most Innovative Companies, one of TIMEs 50 Most Genius Companies, one of LinkedIn's "Top Startups," & a Forbes Next Billion Dollar Startup. We have also raised more than $156M in total equity funding to fuel our next phase of growth.

Today, were expanding into new travel product categories including apparel, wellness & lifestyle accessories as well as investing in the growth of physical retail in the US & abroad--with the plan to open 50 new stores in the next three years. Sound like something you want to be part of? Were hiring!

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