Hyperscience is a technology company blazing a new path in enterprise automation with a reimagined approach to building & powering processes. The Hyperscience Platform is the world's first Software-Defined, Input-to-Outcome Automation platform used by top public companies & government organizations around the world to build & run mission-critical processes with ease & speed.
Hyperscience helps enterprises quickly build & roll out new business processes with built-in automations, reduce manual errors, increase high- & low-skilled employee productivity, & eliminate the need for costly transformation. Hyperscience's Intelligent Document Processing solution has been implemented at some of the world's leading financial services, insurance, healthcare & government organizations, including TD Ameritrade, QBE Insurance Group Limited & Voya Financial, helping them lower costs, reduce error rates by 67% & increase employee capacity by 10x.
Since its founding in 2014, Hyperscience has grown to more than 250 employees with offices in New York City, Sofia, Bulgaria, & London, UK, & has consistently been recognized as one of the best places to work, with a collaborative & innovative culture & best-in-class benefits.
The Customer Experience team at Hyperscience acts as the customer's trusted advisor & advocate, building & growing an ongoing healthy relationship with each customer. Team members are responsible for implementing our software, preserving our current business, opening doors for additional opportunities, & growing our customers into life-long Hyperscience advocates. The team is split in three teams: Professional Services, Customer Success Management, & Operations. The Professional Services team will serve as the key ingredient that enables our customers to streamline & accelerate the platform adoption journey as we rapidly evolve the product offering & expand globally into new markets. The Global VP of Professional Services will have day to day interactions with the team to implement cross-functional solutions at scale, lead through user challenges, & provide continual mentorship & feedback. In addition, this individual will drive operational programs to elevate the level of service & support through setting strategy, defining clear goals, & setting prioritization with data & user feedback. We're looking for a people-centric leader who will identify & implement organizational structure, best practices, metrics, methodologies & processes, cross-functional linkages, etc. to set the business up for continued, stable, growth.
Scope of services includes project management, implementation consulting, systems integration & technical support (pre & post-launch) for both direct customers & channel partners as appropriate. Scope of partnership enablement includes, but is not limited to, establishing appropriate agreements & roles/responsibilities (in collaboration with our internal Channel Partners team), foundation & advanced-level training, assisting partners with construction of Statements of Work templates to reflect essential elements of our best practices, shadowing of initial partner-led implementation activities, & overall driving success of our channel partner business.
This is a full-time position located in downtown New York City (preferred) or can be remote in EST time zone reporting to the VP of Customer Experience.