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Capsule // pharmacy delivery
New York City    Posted: Friday, February 07, 2020
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About Us:

Capsule is rebuilding the $425 billion pharmacy industry from the inside out with an emotionally resonant experience, & technology that enables customized outcomes for doctors, hospitals, insurers, & manufacturers. Our team makes the same promise to each other as the one weve made to our customers, doctors, & partners: everybody needs some looking after sometimes. Well never lose sight of the fact that behind all the craziness of the healthcare system, were just people looking after other people. Capsule has raised over $250 million from TCV, Thrive Capital, Glade Brook Capital, & The Virgin Group.

About the Role:

Our Logistics Operations team goal is to provide a timely, seamless & frictionless delivery experience to our customers.

Some things youll work on:

  • Facilitate our deliveries & supporting processes to meet Capsules specifications & commitment to excellence
  • Support the team with any customer escalations that need special resolution
  • Monitor all metrics & queues to meet KPI, & provide the best customer experience
  • Guardian of the Capsule delivery experience for the region
  • Maximize labor efficiency through proper staffing
  • Drive creation of quality initiatives, process change initiatives to enable your team to meet & exceed business plan
  • Provide Leadership & people management, as well as build a high performance team
  • Support each of the regions local staffing planning, maintaining excellent communication with all team members regarding best practices & policy changes
  • Effectively coach Logistics managers according to Capsules standards for logistics excellence
  • Work together with other Logistics regional managers/directors & the Head of Logistics to share functional knowledge & seek constant optimization of all regional processes

About You:

  • Bachelors Degree in a related field
  • 10+ years of experience managing/leading a team/s
  • 10+ years of experience in Logistics, Final Mile and/or fulfillment operations
  • Lead by example & have a history of being a fair, consistent & approachable leader
  • You possess the ability to perform assigned duties with attention to speed, accuracy, follow-through, cooperativeness & work with a minimum amount of supervision
  • You are willing to cross train & move quickly between different tasks
  • You able to proactively assess demand to staff your assigned region to meet KPI
  • You are tech savvy & adaptable to new technologies
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