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StitchFix // online fashion retailer
London, UK    Posted: Monday, April 08, 2019
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About the Role

With over 4,000 remote Stylists across the US & a growing UK based team, our Styling organisation is the heartbeat of Stitch Fix. One Fix & one Client at a time, our Stylists are the front line in creating the experience that Stitch Fix is known for, personalised & effortless style. Our team of Stylists do this through curated Fixes, helping each Client find what they love.

As a Styling Team Lead, you will grow, develop & inspire a diverse team of 25-50 remote Stylists in the Greater London Styling Region. Working remotely & in office, you will build awareness of Stitch Fix & the Stylist position, own hiring & onboarding of new Stylists, celebrate & coach Stylists to meet performance targets, support the larger Styling community, & foster an amazing culture....all while styling our Clients, too! You will create & grow a team environment that keeps the Client at the forefront & delivers an amazing Client experience. The Styling Team Lead is a full time salaried position.

You're excited about this opportunity because you will

Manage, develop & inspire a team of Stylists

  • Directly manage a team of 25-50 remote, part-time Stylists, who are relentlessly focused on the Client experience
  • Participate in the planning, execution & conducting of training for all new Stylist hires
  • Develop & actively manage your teams performance to meet our Client & efficiency metrics; create & execute personalised performance management plans
  • Teach & coach your team in styling best practices to improve the Client experience & outcomes
  • Own team operational functions including approving hours, time off requests, schedule compliance
  • Host office hours & other opportunities for Stylists to engage, learn, develop & grow
  • Celebrate team successes & recognise individual achievements
  • Create an engaging & rewarding employee experience for our Stylists
  • Plan & host regional styling events & execute regional events strategy
  • Be available for your team by working standard business hours (M-F, 9am-5:30pm, inclusive with a one hour break) with availability on occasional nights & weekends as needed

Scale the Greater London Styling Region

  • Be a brand ambassador & build awareness of Stitch Fix & the Stylist position
  • Recruit, interview & assess Stylist candidates to build a talented, passionate & Client focused styling organization
  • Build a talent pipeline within your team of Stylists & participate in talent planning discussions for your region

Be a leader in the Styling Organization

  • Be a key partner in assessing future talent within your region including developing, assessing, interviewing & onboarding new Leads
  • Work on large cross functional project teams that impact the broader styling team
  • Build community, best practice sharing & collaboration within team & across the larger Stylist team
  • Share learnings, insights, ideas & best practices with others regularly
  • Attend Styling Team Lead trainings & events, bringing our Stitch Fix culture to life
  • Model the Stitch Fix mission & values

Style Fixes & be a Client Advocate

  • Personally style Stitch Fix Clients using our online styling platform; building relationships with Clients through personalised notes & curated wardrobe solutions
  • Keep the Client at the forefront in communications & bring our Client mission to life for your team

Were excited about you because

  • You have a Bachelor's degree or relevant equivalent with 5+ years experience working directly with customers or in customer service
  • You have 3+ years of people leadership experience working with large teams; remote leadership experience being a benefit
  • You have a proven history of building strong teams, driving results through your teams, & developing future leaders
  • You have the ability to independently make sound business decisions
  • You are relentlessly focused on the Client experience - Clients & people are the focus of everything you do & this is reflected in the teams you build
  • You take every opportunity to connect with your team, including events on evenings & weekends
  • You are excited to travel locally within the Greater London Styling Region several times a month as needed for recruiting, interviews, trainings, leadership events & roadshows; you may also travel out of region for styling & leadership conferences
  • You are self motivated, detail-orientated, disciplined & organised & have a growth mindset
  • You are as exceptionally organised & you pride yourself that no one ever has to follow up with you twice
  • You are solutions-orientated & a problem solver, able to think creatively both in your work & in your leadership
  • You are comfortable navigating ambiguous situations & building nimble, resilient teams
  • Your verbal & written communication skills are unparalleled
  • You are tech savvy & comfortable with navigating Google products & various social media apps & websites
  • Above all else, you are bright, kind & motivated by challenge & demonstrate it through your leadership

Why you'll love working at Stitch Fix...

  • We are a group of bright, kind & motivated by challenge people. You can be your authentic self here, & are empowered to encourage others to do the same!
  • We are a successful, fast-growing company at the forefront of tech & fashion, redefining retail for the next generation
  • We are a technologically & data-driven business
  • We are committed to our Clients & connected through our vision of Transforming the way people find what they love
  • We love solving problems, thinking creatively & trying new things
  • We believe in autonomy & taking initiative
  • We are challenged, developed & have meaningful impact
  • We take what we do seriously. We dont take ourselves seriously
  • We have a smart, experienced leadership team that wants to do it right & is open to new ideas
  • We offer competitive compensation packages
  • You will be proud to say that you work for Stitch Fix & will know that the work you do brings joy to our Clients every day

About Stitch Fix

Stitch Fix is an online personal style service for men & women combining art & science to disrupt & redefine the retail industry. Were the first fashion retailer to blend expert styling, proprietary technology & unique product to deliver a refined & deeply personalised shopping experience. We leverage vast amounts of Client data to make decisions throughout the company. All of this results in a simple, powerful offering to our customers & a successful, growing business. We believe we are only scratching the surface of our opportunity; & were looking for incredible people to contribute! Wed love for you to help us carry on the trend.

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