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Kustomer // SaaS platform for enterprise customer service
Design, Full Time    New York City    Posted: Thursday, December 02, 2021
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Product Designer - New York

About Kustomer

Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center & business by unifying data from multiple sources & enabling companies to deliver effortless, consistent & personalized service & support through a single timeline view.

Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Rent the Runway, Glossier, Away, Glovo, Slice & UNTUCKit. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum & Jeremy Suriel, raised over $173.5M in venture funding, & is backed by leading VCs including: Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures & Social Leverage.

About the Role

The Product Designer will join a team of talented designers focused on providing our customers with a flawless user experience. The ideal candidate will quickly understand our space & the problems were trying to solve for our users. You have experience & skill working on all phases of the design process. You will work with your team to provide seamless, intuitive solutions, consistently iterating on designs until the results are pixel-perfect. You collaborate well & communicate effectively with a cross-functional team to design the right solutions to complex user problems.

You'll be responsible for:

  • Understanding the complex problems were trying to solve in the Customer Experience space
  • Designing solutions that are intuitive, clean, & effective to achieve our product goals
  • Leveraging data to inform design decisions to arrive at the optimal solution for our users 
  • Fostering alignment on design decisions across design, product, engineering with great communication & collaboration
  • Improving & polishing existing designs, promoting consistency, & improving workflows with the team
  • Delivering complete, consistent results while setting a rigorous schedule for yourself & your peers
  • May involve handling sensitive personal data

Your qualities:

  • You have 2+ years of hands-on product design experience covering the full process from user research, sketching, to creating prototypes, user testing, & delivering high-fidelity designs
  • Experience designing for B2B software, SaaS, or work-flow management products a major plus
  • You think critically about the end users experience & you are capable of providing simple, effective solutions
  • You can create elegant, functional designs that live up to pixel-perfect standards & complement our existing design patterns 
  • You collaborate well with engineers, product managers, & other designers to arrive at the best solution
  • You can communicate your ideas & designs in a clear, concise way that creates buy-in from stakeholders
  • You have a solid work ethic & youre willing to put in the time to make our product great


Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, 401K, commuter benefits, & a generous vacation policy.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds & perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, & do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

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