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Acquia empowers the worlds most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, & IT operations teams at thousands of global organizations to rapidly compose & deploy digital products & services that engage customers, enhance conversions, & help businesses stand out.
Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, & named a top place to work by the Boston Globe & the Boston Business Journal. We are Acquia. We are building for the future & we want you to be a part of it!
Acquia is seeking a Manager of Account Management to join our team. This leader would oversee a group of Account Managers who support & drive revenue with our existing US Government (Federal, State & Local) & Higher Education customer base. This role requires cross-functional work to advocate for customers & team, becoming their voice internally to help escalate & solve issues as well as innovate. This role also requires strong collaboration to understand customer & team business priorities & help them achieve success.
Responsibilities:
- Manage & lead a team of 7-9 Account Managers plus a Team Lead to successfully own & develop their accounts, & grow the overall book of business
- Report on team metrics (activity & pipeline) & provide forecasting to Senior Leadership
- As a member of the Leadership team, contribute to the overall growth & success of the Company
- Collaborate cross-functionally with various teams including: Acquias Field Sales, Solutions Engineering, Customer Success, Product, Support & Professional Services to ensure a positive customer experience & customer growth
- Execute & iterate on internal processes to create effective management of accounts & measurements of team performance while decreasing roadblocks
- Develop strategies to achieve growth & retention goals
Qualifications:
- 3-5 years relevant industry experience
- Leader experience required, 3-5 years of experience is a plus
- Experience managing a pipeline & forecasting sales
- Experience with both renewal & expansion preferred
- Success in motivating & managing a team
- Excellent written/verbal skills
- Ability to think strategically & bring structure to team while building a collaborative culture
- Align with Company priorities as well as departmental goals
- Motivates team & keeps them focused on highest priorities
- Ability to travel (limited)
Acquia is proud to provide best-in-class benefits offerings to our employees & their families in maintaining both a healthy body & a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, & much more!
Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.
Interested residents of Colorado may contact NA-recruiting@acquia.com as it relates to regulation C.R.S. 8-5-201. Information regarding benefits are linked here.
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